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SEP Won't Install Windows 7 - Roll-back Error

Created: 04 Dec 2011 | 4 comments

I have tried everything that I've been able to find on these forums, but I still cannot install Symantec Endpoint Protection on my "fresh" copy of Windows 7.

I continue to get this error:

 

"The wizard was interrupted before Symantec Endpoint Protection could be completely installed"

I'm trying to install the following version of SEP: ProductVersion=11.0.6005.562

 

Here are the last 15 lines from the SEP_INST.log:

 

AgentMainCA: Copying C:\Users\Administrator\Desktop\SEP_11_Win7_64bit\SEPWin64\x64\VDefHub.zip to C:\Users\ADMINI~1\AppData\Local\Temp\LWABAHHB\Cache\VDefHub.zip
MSI (s) (F4:F0) [21:18:09:149]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 21:18:09: StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647. 
MSI (s) (F4:F0) [21:18:09:149]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall_R.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1281,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall_Rol@4,)
MSI (s) (F4:F0) [21:18:09:149]: Executing op: ActionStart(Name=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,,)
Action 21:18:09: StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647. 
MSI (s) (F4:F0) [21:18:09:149]: Executing op: CustomActionSchedule(Action=StopCcSetMgrOnOverOrBrokenInstall.D3A883B9_8F94_4E7D_96B6_852388CE5647,ActionType=1025,Source=BinaryData,Target=_StopCcSetMgrOnOverOrBrokenInstall@4,)
MSI (s) (F4:D0) [21:18:09:149]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI71B6.tmp, Entrypoint: _StopCcSetMgrOnOverOrBrokenInstall@4
2011-12-04-21-18-11-540 : ccLib::CRegistry::Open(101) : RegOpenKeyEx() != ERROR_SUCCESS, Software\Symantec\InstalledApps, 0x00000002
 
MSIASSERT - 2011-12-04-21-18-11-540 : CInstalledApps::GetInstAppsDirectory() : reg.Open() == FALSE
MSIASSERT - 2011-12-04-21-18-11-540 : CInstalledApps::GetCCDirectory() : GetInstAppsDirectory() == false
2011-12-04-21-18-11-540 : CInstalledApps::GetSymSharedDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"
 
2011-12-04-21-18-11-540 : CInstalledApps::GetCCDirectory() : "C:\Program Files (x86)\Common Files\Symantec Shared"
 
MSIASSERT - 2011-12-04-21-18-11-540 : cc::StopServiceAndDepAtAnyCost(366) : Unable to openService ccSetMgr. Error=1060: 
MSIASSERT - StopCcSetMgrOnOverOrBrokenInstall: Unable to stop ccSetMgr: 
MSI (s) (F4:F0) [21:18:11:540]: Executing op: ActionStart(Name=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,,)
Action 21:18:11: InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC. 
MSI (s) (F4:F0) [21:18:11:540]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate_RB.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3329,Source=BinaryData,Target=UnInstallLiveUpdate,CustomActionData=C:\Users\ADMINI~1\AppData\Local\Temp\LWABAHHB\LiveUpdate\lucheck.exe)
MSI (s) (F4:F0) [21:18:11:540]: Executing op: ActionStart(Name=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,,)
Action 21:18:11: InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC. 
MSI (s) (F4:F0) [21:18:11:540]: Executing op: CustomActionSchedule(Action=InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC,ActionType=3073,Source=BinaryData,Target=InstallLiveUpdate,CustomActionData=C:\Users\ADMINI~1\AppData\Local\Temp\LWABAHHB\LiveUpdate\lucheck.exe)
MSI (s) (F4:CC) [21:18:11:555]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI7B0E.tmp, Entrypoint: InstallLiveUpdate
LUCA: InstallLiveUpdate enter.
LUCA: C:\Users\ADMINI~1\AppData\Local\Temp\LWABAHHB\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2010636338
CustomAction InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:18:11: InstallFinalize. Return value 3.

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pete_4u2002's picture
LUCA: C:\Users\ADMINI~1\AppData\Local\Temp\LWABAHHB\LiveUpdate\lucheck.exe
LUCA: InstallLiveUpdate : CreateProcessAndWait( LUCHECK.EXE ) returned 2010636338
CustomAction InstallLiveUpdate.479D9157_6569_48B2_97C9_6F35A45064AC returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 21:18:11: InstallFinalize. Return value 3.
 
try installing using the local administrator. Install LU first and then try installing SEP.
Gurupreet's picture

disable User Account Control settings, restart the machine.

 

Goto Control Panel - Add\remove program > uninstall liveupdate

install liveupdate from the setup and then proceed with SEP installation.

 

Please update the status!!

Simpson Homer's picture

 

(copied over from https://www-secure.symantec.com/connect/es/forums/ayudaccstopserviceanddepatanycost366-unable-openservice-ccsetmgr-error1060 )

 

This error can sometimes be seen when there is a threat (virus/worm.spyware) on the computer.  Running the SERT LiveCD  will clear that away even if there is no SEP installed on the computer.  SeeHow To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions(http://service1.symantec.com/SUPPORT/ent-security....)

I have also seen that error resolved when the old install of SAV or SEP is 100% removed (CleanWipe), DCOM permissions are corrected, the computer re-booted, and msiexec re-registered (Start > Run > msiexec /regserver).  After that the install went fine.

Please keep the forum up-to-date with your progress!

 

https://www-secure.symantec.com/connect/forums/ccstopserviceanddepatanycost366-unable-openservice-ccsetmgr-error1060

 

https://www-secure.symantec.com/connect/forums/sep-client-fails-install-due-liveupdate-install-failure

Mithun Sanghavi's picture

Hello,

Agreed. "Thumbs Up" to Gurupreet's Suggestion.

Before you install SEP, please Uninstall Liveupdate and then Install the SEP client.

Again, I would also suggest you to Maintain Consistency of Software Versions throughout a SEP 11 Organization and Install the Latest version of SEP on your Environment.

The Latest Version of SEP is SEP 11.0.7101 (RU7 MP1). 

Log into your Fileconnect account to get the latest SEP 11 build and Install with the procedure of Migration.

Release Notes - http://bit.ly/r8LRXE

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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