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SEP11 clients not checking in to manager after installation

Created: 23 Mar 2010 • Updated: 22 May 2010 | 2 comments
This issue has been solved. See solution.

Hi All,

I Just Installed SEP 11 MR4 MP2 manager on my management server. I then pushed out SEP11 using the deployment wizard, most of the clients are fine except for 3 of my servers, one of which is 64-bit. I have gone through quite a bit of the forums trying to figure out what is going on, i don't see anything obvious in sylinkmonitors log. It seems to go through the motions like other servers then it just keeps repeating

03/17 16:43:14 [2272] CSyLink::mfn_DownloadNow()
03/17 16:43:14 [2272] /CSyLink::mfn_DownloadNow()

Anyone have any suggestions for troubleshooting this issue?

03/17 16:39:14 [5608] ~~~Sylink log started. (SEP Product Version in registry: 11.0.4202.75, Sylink File Version: 11.0.4202.51)
03/17 16:39:14 [5608] Stored HostGUID=D0343719C0A83C5A00330FB9941C1251; outlen=16
03/17 16:39:14 [5608] RestoreSettingsStored UserGuid=0; outlen=2
03/17 16:39:14 [5608] mfn_DecodeSSNSygate-SSN=9
03/17 16:39:14 [5608] mfn_DecodeSSNRead CSN=10
03/17 16:39:14 [5608] mfn_DecodeSSNSygate-SSN=19
03/17 16:39:14 [5608] mfn_DecodeSSNRead CSN=20
03/17 16:39:14 [5608] Product Type=3,Major Ver=5,Minor Ver=2,Platform ID=2,OSType=50659842
03/17 16:39:14 [5608] OS=Windows Server 2003 family Standard Edition; number=5.2.3790
03/17 16:39:14 [5608] SyLinkCreateInstance = Instance created: 01D29008 Registry path: SOFTWARE\Symantec\Symantec Endpoint Protection\SMC\SYLINK
03/17 16:39:14 [5608] GetOnlineNicInfo:Netport Count=0
03/17 16:39:14 [5608] GetOnlineNicInfo:NicInfo
03/17 16:39:14 [5608] SyLinkCreateConfig = Created instance: 01CCEB70
03/17 16:39:14 [5608] UseNewConfig = Created m_hNewConfig: 01CCEB70
03/17 16:39:14 [5608] Importing ConfigObject: 01CCC8C0 into: 01CCEB70
03/17 16:39:14 [5608] Importing ConfigObject: 01CCC8C0 into: 01D44950
03/17 16:39:14 [5608] PostEventstopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
03/17 16:39:14 [5608] SSA packageType is set as 105
03/17 16:39:14 [5608] SyLinkDeleteConfig = Deleting instance: 01CCC8C0
03/17 16:39:14 [5608] SetHiStatusHI status is changed to=3; reason=0; rule=Host Integrity check is disabled. Host Integrity policy has been disabled by the administrator.
03/17 16:39:14 [5608] SyLinkCreateConfig = Created instance: 02F11900
03/17 16:39:14 [5608] SetCurLocationName: Name is set to - Default
03/17 16:39:14 [5608] SetCurLocationID: ID is set to - B0771AE7C0A83C5A01F243DF03A5CE17
03/17 16:39:14 [5608] SyLinkCreateConfig = Created instance: 02F12BA8
03/17 16:39:14 [5608] Importing ConfigObject: 02F12BA8 into: 01CCEB70
03/17 16:39:14 [5608] Importing ConfigObject: 02F12BA8 into: 01D44950
03/17 16:39:14 [5608] PostEventstopping...ignore event ID=EVENT_SYLINK_CONFIG_SETTING_CHANGED
03/17 16:39:14 [5608] SyLinkDeleteConfig = Deleting instance: 02F12BA8
03/17 16:39:14 [5608] SyLinkDeleteConfig = Deleting instance: 02F11900
03/17 16:39:14 [5584] ScheduleNextUpdateManually assigned heartbeat=1 seconds
03/17 16:39:14 [5608] CSyLink::Start()
03/17 16:39:14 [5608] CSyLink::ImportConfigFile()
03/17 16:39:14 [5608] /CSyLink::ImportConfigFile()
03/17 16:39:14 [5608] GetDomainHostNamemsz_DomainName is taken from szDomainName
03/17 16:39:14 [5608] GetDomainHostNameDomainName (Final)=mckuhs.mig
03/17 16:39:14 [5608] *********Netport Count=1
03/17 16:39:14 [5608] Not PCI--HMI_net
03/17 16:39:14 [5608] MAC= Wireless=
03/17 16:39:14 [5552] HeartbeatThreadProc:Thread is about to begin..
03/17 16:39:14 [2272] Successfully created the heartbeat thread
03/17 16:39:14 [5608] StartStarted, contact SMS every 300 seconds
03/17 16:39:14 [5608] PostEventgoing to post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED
03/17 16:39:14 [5608] PostEventdone post event=EVENT_SYLINK_CONFIG_SETTING_CHANGED, return=0
03/17 16:39:14 [5776] CExpBackoff::CExpBackoff()
03/17 16:39:14 [5776] /CExpBackoff::CExpBackoff()
03/17 16:39:14 [5608] /CSyLink::Start()
03/17 16:39:14 [5608] SetClientAuthReceived new User/Domain from SMC..  User: ali User Domain: MCKUHS
03/17 16:39:14 [5608] SetClientAuthGetting RDNS Domain Name (user domain in AD setup)..
03/17 16:39:14 [5608] GetLoginRdnsDomainDNS domain=
03/17 16:39:14 [5608] SetClientAuthChecking if the new user domain name is the same as Local Host ..
03/17 16:39:14 [5608] SetClientAuthHostName=drserv1
03/17 16:39:14 [5608] SetClientAuthNew User DomainName=mckuhs
03/17 16:39:14 [5608] SetClientAuthSetting the User Domain to one specified by SMC..
03/17 16:39:14 [5608] SetClientAuthLogged in user info set to: MCKUHS/ali
03/17 16:39:14 [5608] SetClientAuthMarking User Change Notify to redo registration..
03/17 16:39:14 [5248] ScheduleNextUpdateManually assigned heartbeat=1 seconds
03/17 16:39:14 [5552] CheckHeartbeatTimer====== Heartbeat loop starts at 16:39:14 ======
03/17 16:39:15 [5552] GetOnlineNicInfo:Netport Count=1
03/17 16:39:15 [5552] GetOnlineNicInfo:NicInfoSSANICsSSANIC Ip="10.160.1.26" Mac="00-1e-0b-cb-d4-88" Gateway="10.160.0.1" SubnetMask="0.0.0.0"//SSANICs
03/17 16:39:15 [5552] CalcAgentHashKey:CH=A80D998BC0A83C5A003272360A33656F1drserv1mckuhs.mig863C12E081006C894414A98EC427B8A5
03/17 16:39:15 [5552] CalcAgentHashKey:CHKey=158843EA72C90ED0C3A0A28D289196F9
03/17 16:39:15 [5552] CalcAgentHashKey:C=A80D998BC0A83C5A003272360A33656F1drserv1mckuhs.mig
03/17 16:39:15 [5552] CalcAgentHashKey:CKey=1417C8AEB6C31F342E69F24416269C1D
03/17 16:39:15 [5552] CalcAgentHashKey:UCH=A80D998BC0A83C5A003272360A33656F0aliMCKUHSdrserv1mckuhs.mig863C12E081006C894414A98EC427B8A5
03/17 16:39:15 [5552] CalcAgentHashKey:UCHKey=2531B351831E497DF52282AB09F8B463
03/17 16:39:15 [5552] CalcAgentHashKey:UC=A80D998BC0A83C5A003272360A33656F0aliMCKUHSdrserv1mckuhs.mig
03/17 16:39:15 [5552] CalcAgentHashKey:UCKey=20090C48445FAE8DB11CE2CC7639A602
03/17 16:39:15 [5552] DoHeartbeatHardwareID=863C12E081006C894414A98EC427B8A5
03/17 16:39:15 [5552] DoHeartbeatCHKey=158843EA72C90ED0C3A0A28D289196F9
03/17 16:39:15 [5552] DoHeartbeatCKey=1417C8AEB6C31F342E69F24416269C1D
03/17 16:39:15 [5552] DoHeartbeatUCHKey=2531B351831E497DF52282AB09F8B463
03/17 16:39:15 [5552] DoHeartbeatUCKey=20090C48445FAE8DB11CE2CC7639A602
03/17 16:39:15 [5552] DoHeartbeat Set heartbeat event
03/17 16:39:15 [5552] Use new configuration
03/17 16:39:15 [5552] RegHeartbeatProc====== Reg Heartbeat loop starts at 16:39:15 ======
03/17 16:39:16 [5584] SyLinkCreateConfig = Created instance: 01C58748
03/17 16:39:16 [5584] Importing ConfigObject: 01D44950 into: 01C58748
03/17 16:39:16 [5584] SyLinkDeleteConfig = Deleting instance: 01C58748
03/17 16:39:16 [5552] HEARTBEAT: Check Point 1
03/17 16:39:16 [5552] GetFirstSEMServer Selecting a random server
03/17 16:39:16 [5552] GetFirstServer Using server 'mgmt0'
03/17 16:39:16 [5552] HEARTBEAT: Check Point 2
03/17 16:39:16 [5552] PostEventgoing to post event=EVENT_SERVER_CONNECTING
03/17 16:39:16 [5552] PostEventdone post event=EVENT_SERVER_CONNECTING, return=0
03/17 16:39:16 [5552] HEARTBEAT: Check Point 3
03/17 16:39:16 [5552] RegHeartbeatProcSetting the session timeout on Profile Session (Registration) to 30000
03/17 16:39:16 [5552] HEARTBEAT: Check Point 4
03/17 16:39:16 [5552] RegHeartbeatProc===Registration STAGE===
03/17 16:39:16 [5552] MakeRegisterData:logon id (domain/user)=MCKUHS/ali

read error, exit
03/17 16:39:16 [5552] SendRegistrationRequest:SMS return=200
03/17 16:39:16 [5552] ParseHTTPStatusCode:200=200 OK
03/17 16:39:16 [5552] SendRegistrationRequest:Content Lenght = 350
03/17 16:39:16 [5552] HTTP returns status code=200
03/17 16:39:16 [5552] SendRegistrationRequest:RECEIVE STAGE COMPLETED
03/17 16:39:16 [5552] SendRegistrationRequest:COMPLETED, returned 0
03/17 16:39:24 [5592] ScheduleNextUpdateManually assigned heartbeat=1 seconds
03/17 16:40:14 [2272] CSyLink::mfn_DownloadNow()
03/17 16:40:14 [2272] /CSyLink::mfn_DownloadNow()
03/17 16:41:14 [2272] CSyLink::mfn_DownloadNow()
03/17 16:41:14 [2272] /CSyLink::mfn_DownloadNow()
03/17 16:42:14 [2272] CSyLink::mfn_DownloadNow()
03/17 16:42:14 [2272] /CSyLink::mfn_DownloadNow()
03/17 16:43:14 [2272] CSyLink::mfn_DownloadNow()
03/17 16:43:14 [2272] /CSyLink::mfn_DownloadNow()

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