Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

SEP11 MR4 MP2: some clients have Network Threat Protection (firewall) some NOT

Updated: 21 May 2010 | 5 comments
INFOSERVIS's picture
0 0 Votes
Login to vote

Hello,

we are using Symantec Endpoint 11 (ver. MR4 MP2) on our site. Symantec Endpoint Protection Manager is installed on Server. Server takes care of 11 clients. Server is IBM xSeries with OS: Windows 2000 Server.

I have generated clients installations with all protections and installed them on clients computers. Clients are running but there is a strange think: some clients (4) have Network Threat Protection (firewall) and some (7) NOT. On clients where is no Network Threat Protection Windows security center says to me a problem with firewall. All client OS is Windows XP Professional.

imagebrowser image

imagebrowser image

Does anyone know what is wrong?

Thank you for your advice.

Comments

Beppe's picture
12
Jul
2009
1 Vote +1
Login to vote

Did you restart those

Did you restart those PC's?

Regards,

Regards,

Giuseppe

Aniket Amdekar's picture
20
Jul
2009
1 Vote +1
Login to vote

The firewall driver can only

The firewall driver can only activated after a restart.

Aniket

bjohn's picture
20
Jul
2009
0 Votes 0
Login to vote

I saw the same thing during

I saw the same thing during my migration from SAV. (no, it's not a restart issue in my situation.)

I used the same package to install to around 3000 machines. Out of this, about 15 machines said the firewall was not installed. (yes, they restarted after the install)

I was using SMS to install and the package was installed successfully, In fact AV and PTP were installed.
I had to reinstall SEP on these machines.
XP SP2, using the latest SEP version.

kavin's picture
21
Jul
2009
0 Votes 0
Login to vote

Hi I have seen this

Hi I have seen this before.

You can do one thing under the groups where your client are reporting to the SEPM you can add a client install package & uncheck the option for maintain existing feature set & select all features under it.

This should give you the solution.

You can check these documents

http://service1.symantec.com/support/ent-security.nsf/docid/2008031118335548

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008111808135348

If this resolves the problem mark it as the solution to this thread.

HotRob's picture
29
Jul
2009
0 Votes 0
Login to vote

Restart fixed mine

I just freaked out when NTP didn't show up after i upgraded SEPM to MR4_MP2 but fortunately a restart fixed my one. 

Did the above links sort out your issue?