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SEP11 upgrade to SEP12

Created: 23 Jun 2013 | 27 comments

How to migrate SEPM11 client to the SEPM12 console

I had used ClientRemote tools to push the install packages to the SEP11 clients , and it prompt the push has been completed, but even i restart the client os , it's always in the SEPM11 console
 

how to solve it ,is there other way to migrate clients?

thanks

Operating Systems:

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Rafeeq's picture

You first need to migrate the SEPM console, then you create the package then you push the package to clients, may be the push was successful but the installation on the clinet failed.

please post the sep_inst.log found under temp directory of the client

Knowledgebase Articles for Symantec Endpoint Protection 12.1. RU3

technical_specialist's picture

Hello,

Kindly confirm your SEPM server is upgraded or not?

If server is upgraded then please use the below link to upgrade the client

How to upgrade Symantec Endpoint Protection clients by using Auto-Upgrade

 

Article:TECH96789  |  Created: 2009-01-14  |  Updated: 2012-06-04  |  Article URL http://www.symantec.com/docs/TECH96789

Use the deployment wizard for particular client upgrade(Remote Site)

https://www-secure.symantec.com/connect/articles/client-deployment-wizard-sep-121

Also please share the log file of the system where it not upgraded

Log path - %tem% (sep_inst.log)

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

Please confirm the SEPM upgrade path? Or It's a fresh install of SEPM?

Total how many clients are there in the network?

 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

jerry861122@gmail.com's picture

it's a fresh install of SEPM12 , i want to migrate clients to the SEPM12 console  . they are running in a test environment , if this migration succeed ,   i will be doing in the physical environment

.Brian's picture

Than you can simply push a install package from the new 12.1 SEPM to the 11.x clients using the migration and deployment wizard. See here:

How to Deploy Symantec Endpoint Protection to your client computers using the Migration and Deployment Wizard

http://www.symantec.com/docs/TECH102907

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

.Brian's picture

If your SEPM is at 12.1, than use the auto upgrade feature to move the 11.x clients.

http://www.symantec.com/docs/TECH96789

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry861122@gmail.com's picture

i used part2 tools   PushDeploymentWizard    ClientRemote

is there any difference between these two methods 

.Brian's picture

That will work as well, provided you have a list of known clients you want to deploy to.

The migration and deployment wizard is a little nicer in that it will automatically search for clients and find them, giving you the option to than push the installs to them.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry861122@gmail.com's picture

yeah  ,i used it

it worked well until it prompt push complete, but i can't find any succeed information

i login the SEPM12 and i can't find the target   ,i restart the target os , but it's always in the SEPM11 console 

 

.Brian's picture

So the client didn't upgrade or it did, but is still reporting to the 11.x SEPM?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry861122@gmail.com's picture

yes , i can find it in the 11.X SEMP console and it's working normally.

its vision is 11.x

 

.Brian's picture

So it sounds like the upgrade was uinsuccessful.

On the client, navigate to the %temp% directory and look for the SEP_INST.log file and post it here for review. This should tell us why it failed.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry861122@gmail.com's picture

it sucks 

i found some error in the log 

how to solves it

 

Doing action: SetInstallStateFailed.1CBEC0D3_E547_4E51_828B_44B9C47C0EA

 

1: InstAPca.dll:   ProductVersion=11.0.6100.645
 
MSI (s) (78:BC) [00:16:13:387]: Skipping action: LockoutLU.FF07F38E_78C2_412E_B858_64488E808644 (condition is false)
MSI (s) (78:BC) [00:16:13:387]: Doing action: CheckForRunningLU.FF07F38E_78C2_412E_B858_64488E808644
Action ended 0:16:13: SetExtCustomActionData.9DDC0E81_9620_4441_B4F7_FD077F55D6D2. Return value 1.
MSI (s) (78:44) [00:16:13:403]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI4C.tmp, Entrypoint: CheckForRunningLU
Action start 0:16:13: CheckForRunningLU.FF07F38E_78C2_412E_B858_64488E808644.
LUCA: UILevel = 3 (3)
LUCA(1782): error=2 GetLastError=2
LUCA(1782): error=2 GetLastError=2
LUCA(1782): error=2 GetLastError=2
LUCA(1782): error=2 GetLastError=2
LUCA: CheckForRunningLU: Failed to open LU mutex, can not check for running LU.

 

 

AttachmentSize
LOG.txt 5.25 MB
.Brian's picture

What is the client OS and version of SEP you're trying to install?

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

jerry861122@gmail.com's picture

hi

client os is XP , and its SEP version is 11.x  ,

i want to push the 12.x packages

jerry861122@gmail.com's picture

very appeciated for your help . the issue is resolved

but here is a new problem

after installation i can find the version of client is 12.x, but it still in the old SEPM11 console
and display the version is 12.X .  i must use the tools in part2 sylinkdrop to change the .XML
document, then it will be found in the new SEPM12 console

now upgrade need to change .xml document in every client, in my network there are nearly 300 clients

so , how to

i knew the tools can be used in a .bat document

Rafeeq's picture

Hello Jerry,

 

SEp install is a two step process, first you push the package from SEPM. the package gets copied to the temp drive on the target machine and it would start the install.

From your comments it seems that the package was pushed successfully however the installation is getting rolled back. how many clients do you have in your network? on every failed machine u will see the sep_inst.log file under c:\temp or windows temp folder. please check the logs and look for return value 3. Please post the logs here.  Have you tried running the package manually? have you upgraded your sepm to 12?

jerry861122@gmail.com's picture

very appeciated for your help . the issue is resolved

but here is a new problem

after installation i can find the version of client is 12.x, but it still in the old SEPM11 console
and display the version is 12.X .  i must use the tools in part2 sylinkdrop to change the .XML
document, then it will be found in the new SEPM12 console

now upgrade need to change .xml document in every client, in my network there are nearly 300 clients

so , how to

i knew the tools can be used in a .bat document

Chetan Savade's picture

Hi,

Try to install locally on one of the system check if get any success.

New SEPM is also installed in the same network? Having same hostname and IP address?

Make sure to perform reboot after the new package deployement on SEP 11 clients.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

jerry861122@gmail.com's picture

very appeciated for your help . the issue is resolved

but here is a new problem

after installation i can find the version of client is 12.x, but it still in the old SEPM11 console
and display the version is 12.X .  i must use the tools in part2 sylinkdrop to change the .XML
document, then it will be found in the new SEPM12 console

now upgrade need to change .xml document in every client, in my network there are nearly 300 clients

so , how to

i knew the tools can be used in a .bat document

Chetan Savade's picture

Hi,

To replace Sylink.xml file on multiple computers in one go you can use Sylink replacer tool.

There is a special tool for SEP 12.1.

You need to contact support to download the tool.

How to create a new case in MySupport

http://www.symantec.com/docs/TECH58873

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

jerry861122@gmail.com's picture

i know how to use the tools for change the xml documents ,and it is ok , very useful , but i can not do that ,

300 clients , you mean i must use 300 times

 

Chetan Savade's picture

No...You will have to use this tool only once.

It will change Sylink.xml file remotely on 300 machines in one go.

You will find pdf file about how to use this tool

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

jerry861122@gmail.com's picture

do you have the link where i can download the pdf file

enigmany's picture

If you have SEP 11.x clients be sure you're using the Sylink Replacer for 11.x, and not the one for 12.1.

For SEP 11.x client, download the SylinkReplacer Utility from :

https://www-secure.symantec.com/connect/downloads/sylinkreplacer-tool-connecting-sep-clients-sepm

However, for SEP 12.1 RU2, you would need to use the Internal feature, check this Article:

Restoring client-server communications by using a client installation package

http://www.symantec.com/docs/HOWTO80762

SEP 12.1 RU2 and Reset Client Communication

https://www-secure.symantec.com/connect/articles/sep-121-ru2-and-reset-client-communication

Using the "SylinkReplacer" Utility

http://www.symantec.com/docs/TECH105211