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SEP11.7NotDetectVirus

Created: 21 Aug 2013 | 4 comments

Hi

We have SEP 11.7 and clients also SEP 11.7 they did not detect virus "Slenfboot.GenID" while microsoft security essential detect and thse infected PC causing traffic on Internet. I have attached screen shot file

Thanks

 

 

 

 

Operating Systems:

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Rafeeq's picture

Please submit the samples

What to do when a competitor's antivirus, adware scanner, or spyware scanner detects a threat that Symantec AntiVirus does not detect

http://www.symantec.com/business/support/index?page=content&id=TECH99494

 
.Brian's picture

You need to submit the sample to security response

http://www.symantec.com/security_response/submitsa...

You can also try scanning with SEP Power Eraser

Symantec Power Eraser User Guide

http://www.symantec.com/theme.jsp?themeid=spe-user...

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mick2009's picture

Hi Golani,

"Thumbs up" to the above advice.  See what Symantec's analysis of that file is.  It could very well be a False Positive by another vendor.

I also recommend performing a full system scan with the latest definitions. Don't rely upon Auto-Protect alone. 

With best regards,

Mick

With thanks and best regards,

Mick

Mithun Sanghavi's picture

Hello,

Could you please zip each of the files and submit the zip files (without password) to the Symantec Security Response Team on : 

https://submit.symantec.com/websubmit/essential.cgi

We also offer a self-service site to analyze files, at http://www.threatexpert.com, which can give you more information on the files you submit to it.

Check these articles:

Using Symantec Help (SymHelp) Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team.

https://www-secure.symantec.com/connect/articles/using-symantec-help-symhelp-tool-how-do-we-collect-suspicious-files-and-submit-same-symante

What to do when you suspect that a Symantec AntiVirus product is not detecting viruses

http://www.symantec.com/docs/TECH99222

Scanning a file with a competitor's antivirus program detects a virus, but scanning with Symantec AntiVirus or Symantec Endpoint Protection does not

http://www.symantec.com/docs/TECH98929

Here are some excellent suggestions on how to keep your computers, their users and data safe:

http://www.symantec.com/theme.jsp?themeid=stopping_malware&depthpath=0

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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