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SEP12 and Office 2010 send mail problem

Created: 12 Dec 2012 | 4 comments


We have a strange problem here on some computers (W7 Enterprise 64bit). After installing SEP12.2 its not possible anymore to

use the "Send to email" function out of Office 2010 applications (word or access). We get the error, that there is no email program associated for the required action. (translated from the german error msg). Reinstalling SEP11 solves the problem.

SEP11 has the mail scan components installed, SEP12 doesnt.

All computers using Lotus Notes 8.5.3. All computers have the protocol "mailto" not asscociated with any application.(as seen in "Set your default programs"). "Send mail" is associated with Lotus Notes.

Any idea where to start looking what causes this problem?



Comments 4 CommentsJump to latest comment

pete_4u2002's picture

can you post the screen shot?

try uninstall SEP email plugin and test .

Mithun Sanghavi's picture


Check these Articles -

Symantec Endpoint Protection 12.1 Outlook Email Plug-in fails to load for Microsoft Outlook (64-bit installation)

Support for Symantec Endpoint Protection's Optional Outlook Plug-In on Outlook 2010

Hope this helps!!

Mithun Sanghavi
Associate Security Architect


Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

UBES's picture


Thanks for your suggestions. The outlook plug-in wasnt installed in 11.x (only the Notes part) nor is it installed in 12.x (no more e-mail plugins).

So far , the only "solution" is to go back to 11.x

Any other ideas please?