Endpoint Protection

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  • 1.  SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 01, 2013 08:35 PM
      |   view attached

    SEP12.1.3 client Download insight is malfunctioning



  • 2.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 01, 2013 08:42 PM

    Open Run and type smc -stop, wait 10-15 seconds for smc to stop, than type smc -start. See if that fixes it.

    otherwise, Try a reboot. If still not working, run a repair on the client via add/remove programs.

    Did you upgrade from a previous version?



  • 3.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 01, 2013 08:49 PM

    Yes.



  • 4.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 01, 2013 08:53 PM

    From what version?

    Did you try my suggestions?



  • 5.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 01, 2013 11:39 PM
    This issue is fixed in Symantec Endpoint Protection 12.1 Release Update 4 (SEP 12.1.4).  
     
    Download Protection reports as malfunctioning 
    Fix ID: 3262365
    Symptom: Client computers always report Download Protection as malfunctioning on the first heartbeat after the Symantec Management Client (SMC) service is started. This issue occurs because the heartbeat reports the status before this component fully initializes.
    Solution: Changed the code so that the client initially reports OK by default, instead of indicating malfunction
     


  • 6.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 02, 2013 05:24 AM

    Hi

    Please upgrade to SEP 12.1.4

    Regards

     



  • 7.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 02, 2013 06:45 AM

    Dear James,

    be aware, the result of that issue and its fix is visible in the SEPM, not in the client. It is about DP status reported in the console, not about its real status in the client.



  • 8.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 04, 2013 11:20 PM

    HI brian,

     

    i upgraded from SEP11.0.73 to 12.1.3.

    I did all the recommendation but no luck.



  • 9.  RE: SEP12.1.3 client Download insight is malfunctioning

    Broadcom Employee
    Posted Dec 04, 2013 11:22 PM

    in the policy have you disabled SONAR?

    can you upgrading one client to 12.1 Ru4 and share the results



  • 10.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Dec 05, 2013 05:12 AM

    Recomend you to upgrade to SEP 12.1.4

    Regards

     



  • 11.  RE: SEP12.1.3 client Download insight is malfunctioning

    Posted Feb 24, 2014 08:34 AM

    Do you need more assistance with your problem or were you able to get it resolved?

    If you could post an update for followers of this thread that would be most helpful.

    Otherwise, if resolved, you can close the thread out by clicking the "Mark as solution" link at the bottom left on the most helpful post. If multiple posts helped to solve your problem, please click the "Request split solution" link at the bottom left, select the most helpful posts and click the "Submit" button. This will benefit admins looking for a resolution to the same problem.

    Thanks and take care,
    Brian