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  • 1.  SEP12.1.6 installation fails and rolls back on Windows10

    Posted Mar 14, 2016 02:30 AM
      |   view attached

    Hi, I have tried installing SEP12RU6MP1 on a windows10 machine. The installation fails and rolls back. Please see attached SEP_Inst.log file.

    Thanks in advance,

    MabundaG

    Attachment(s)

    zip
    SEP_INST.zip   213 KB 1 version


  • 2.  RE: SEP12.1.6 installation fails and rolls back on Windows10

    Posted Mar 14, 2016 04:05 AM

    Hi, has anyone came across this issue or anyone with an idea on how to resolve this issue?



  • 3.  RE: SEP12.1.6 installation fails and rolls back on Windows10

    Trusted Advisor
    Posted Mar 14, 2016 04:51 AM

    Try the bellow link to try and resolve the windows error 1603 issue in your logs
    https://www-secure.symantec.com/connect/articles/understanding-error-1603-fatal-error-during-installation



  • 4.  RE: SEP12.1.6 installation fails and rolls back on Windows10

    Trusted Advisor
    Posted Mar 14, 2016 06:02 AM

    It might be related to an patch installed - have a look at https://support.symantec.com/en_US/article.TECH234344.html and see if this is what you're seeing?

     



  • 5.  RE: SEP12.1.6 installation fails and rolls back on Windows10

    Posted Mar 14, 2016 07:41 AM

    Known issue, follow the steps here:

    http://www.symantec.com/docs/TECH234344



  • 6.  RE: SEP12.1.6 installation fails and rolls back on Windows10
    Best Answer

    Posted Mar 14, 2016 09:30 AM

    Also I've seen a case where the builtin Defender would not let SEP to install.. So try to disable it.



  • 7.  RE: SEP12.1.6 installation fails and rolls back on Windows10

    Posted Mar 16, 2016 04:42 AM

    Thanks guys, Windows patch KB3140743 was not installed on the machine. Solution, disabled Windows Defender and the installation went through.

    Thanks again.