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SEPC upgrade

Created: 01 Aug 2013 | 3 comments

Hello, Community

I need help w upgrade my SEP client in corporative domain.

=== Verbose logging started: 01.08.2013  20:42:19  Build type: SHIP UNICODE 5.00.7601.00  Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (04:08) [20:42:20:037]: Font created.  Charset: Req=204, Ret=204, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
 
MSI (c) (04:08) [20:42:20:037]: Font created.  Charset: Req=204, Ret=204, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
 
MSI (c) (04:0C) [20:42:20:099]: Resetting cached policy values
MSI (c) (04:0C) [20:42:20:099]: Machine policy value 'Debug' is 0
MSI (c) (04:0C) [20:42:20:099]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\SmcLU\Setup\Sep64.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (c) (04:0C) [20:42:20:099]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (04:0C) [20:42:20:099]: Grabbed execution mutex.
MSI (c) (04:0C) [20:42:20:286]: Cloaking enabled.
MSI (c) (04:0C) [20:42:20:286]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (04:0C) [20:42:20:286]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (20:2C) [20:42:20:364]: Running installation inside multi-package transaction C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\SmcLU\Setup\Sep64.msi
MSI (s) (20:2C) [20:42:20:364]: Grabbed execution mutex.
MSI (s) (20:44) [20:42:20:364]: Resetting cached policy values
MSI (s) (20:44) [20:42:20:364]: Machine policy value 'Debug' is 0
MSI (s) (20:44) [20:42:20:364]: ******* RunEngine:
           ******* Product: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\SmcLU\Setup\Sep64.msi
           ******* Action: 
           ******* CommandLine: **********
MSI (s) (20:44) [20:42:20:552]: Note: 1: 2203 2: C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\12.1.671.4971.105\Bin64\SmcLU\Setup\Sep64.msi 3: -2147287038 
MSI (s) (20:44) [20:42:20:552]: MainEngineThread is returning 2
MSI (s) (20:2C) [20:42:20:567]: User policy value 'DisableRollback' is 0
MSI (s) (20:2C) [20:42:20:567]: Machine policy value 'DisableRollback' is 0
MSI (s) (20:2C) [20:42:20:567]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (20:2C) [20:42:20:583]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (20:2C) [20:42:20:583]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
MSI (s) (20:2C) [20:42:20:583]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (20:2C) [20:42:20:583]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2 
MSI (s) (20:2C) [20:42:20:583]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (s) (20:2C) [20:42:20:583]: Restoring environment variables
MSI (c) (04:0C) [20:42:20:583]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
MSI (c) (04:0C) [20:42:20:583]: MainEngineThread is returning 2
=== Verbose logging stopped: 01.08.2013  20:42:20 ===
Operating Systems:

Comments 3 CommentsJump to latest comment

.Brian's picture

What version are you upgrading to?

Have you seen the best practice guides?

Best practices for upgrading to the latest version of Symantec Endpoint Protection 12.1.x

Article:TECH163700  |  Created: 2011-06-30  |  Updated: 2013-07-23  |  Article URL http://www.symantec.com/docs/TECH163700

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Rafeeq's picture

Not a complete log. Do a search for return value 3 in the log and post some 100 lines above and below that value

Chetan Savade's picture

Hi,

Thank you for posting in Symantec community.

I would be glad to answer your query.

As per the logs it seems you are trying to install SEP 12.1.671.4971.105 i.e. RTM version

Are you trying to upgrade from SEP 11.x to SEP 12.1 RTM?

SEP 12.1 RU1 MP1 has the following fix, check if it's related.

Client migration from 11.0 to 12.1 fails and rolls back
Fix ID: 2616385
Symptom: Migration from SEP 11.0 to SEP 12.1 fails and rolls back. This error occurs after multiple migrations, for example SEP 11.0 MR4-MP2 to SEP 11.0 RU6-MP2 to SEP 12.1. The MSI log contains the message "SymResolveFeatures. Return value 3."
Solution: The installer was modified to prevent a condition where an exception was generated when determining the older product version.
 
 
If possible please elaborate an issue & attach complete log file.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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