Endpoint Protection Small Business Edition

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  • 1.  Sep.Cloud: Upgrading the anti virus agent to latest version

    Posted Oct 11, 2014 11:07 AM

     

    All,

    As this is the first major software update since I use Symantec cloud Endpoint I'm a bit in the dark on the correct procedures, hope you can help.

    I run a collection of endpoints in these versions:

    Platform version: 2.03.60.2571
    Protection Version: nis-20.4.0.40

    Software has been installed on the endpoints via mannual install and GPO. I have a system policy that is set to update software at any time.
    Since this month there is an agent upgrade availeble that needs to get installed. Versions:

    Platform version: 2.03.60.2571
    Protection Version: nis-21.5.0.19                    

    I've noticed some clients received the update automatically via the internet. I don't seem to find a way to force update from the console. Clicking on the "check sofware" on the client returns a software up-to-date. Altough a new version is availeble. Should I just wait until all cleints received the update....

    Should I first update the msi in the GPO or is this only important for new clients? When upgrading via GPO should I use the GPO update feature or should I redeploy with a new msi package?

    I know, a lot of questions. I would really appreciate your help.

    Greets,

    Mike

     

     

     

     



  • 2.  RE: Sep.Cloud: Upgrading the anti virus agent to latest version

    Posted Oct 11, 2014 11:40 AM

    There seems to be sparse documentation on this. If you don't find anything, I would recommend contacting support. They seem to have a good handle this version from what I can gather from others who've had questions / ran into issues.



  • 3.  RE: Sep.Cloud: Upgrading the anti virus agent to latest version

    Posted Oct 13, 2014 08:55 AM

    Mike, the 21.5.0.19 agent update is Symantec initiated via the cloud.  There is nothing you can do, from either the client or the Partner Management Console, to perform this update.  That is one of the supposed advantages of the cloud - you get updates, but not when you want.

    You do have to pull down the latest redistributable and rebuild the MSI/MST files to obtain this version of the agent for your GPO, which should be used to install on new client desktops.

    Hope that helps!