Endpoint Protection Small Business Edition

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SEP.cloud User account suspended, how to unsuspend?

  • 1.  SEP.cloud User account suspended, how to unsuspend?

    Posted Nov 27, 2014 05:47 AM

     

    We have a customer with Symantec Endpoint Protection Small Business Edition in the hosted edition.

    So far everything worked fine.

    The customer is managed by our company, but also has a admin login to it's instance.

    Unfortunally this login is now blocked, but I don't see any place where I could unsupend the account.

    On login https://hostedendpoint.spn.com/ we see this message:

    Symantec.cloud_2014-11-27_11-35-18.png

    But in the list of the users the account looks just fine....

    Users_2014-11-27_11-44-17.png

     

    Any ideas?

     

     



  • 2.  RE: SEP.cloud User account suspended, how to unsuspend?

    Posted Nov 27, 2014 06:04 AM

    You need to call support, it seems like the accounts are not synched.



  • 3.  RE: SEP.cloud User account suspended, how to unsuspend?

    Posted Nov 27, 2014 07:58 AM

    Call support to verify what the issue is.