Seperate Helpdesk page / Seperate Categories
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Mark Bayliss
August 18th, 2009
Hey All,
We have Altiris Helpdesk 6.9 and now wish to have a seperate helpdesk system for staff and students. We like to have a seperate page and categories for both staff and students. Is this possible with one installation or do we need to have seperate instances of the helpdesk installed?
Regards,
Mark
Filed under: Helpdesk Solution, Basics, Configuring, Features, Endpoint Management and Virtualization
Hi, To implement a sepreate
Hi,
To implement a sepreate page is possible but very complex.
But! You can't configure the security in this way that you have different categories for staff and student.
You have to use 2 helpdesk systems.
regards,
Eisenkarl
Thought so. Appreciate the
Thought so. Appreciate the response.
Cheers,
Mark
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