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SEPIC - Antivirus Inventory - Failed

Created: 29 Feb 2012 | 4 comments

I recently installed SEPIC with no issues.  When I try to run an Antivirus Inventory, it continually fails.  It doesn't even appear that the task is reaching the client machines since I don't see it within their task history.  What could I be doing wrong?  We're running NS 7.1 SP2 and don't have issues running other tasks.

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mclemson's picture

Any errors on the client (probably not if it truly is not receiving the task)?

Any errors on the Notification Server within the Altiris Log Viewer around the time you run this task?

How are you applying this -- as a Quick Run for a single user?

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Gary_Gentiva's picture

No errors on the client or any reference to this task that I can see.  However, I notice this and I'm not quite sure what it means

It appears to connect, but what actually happens with OnExecute()?  As I mentioned, other tasks work fine, but logically, it seems like this would have to have some type of negative impact.

This is the only reference I see on the server log viewer:

I've applied this as quick runs... I've tried scheduling on some computers or all computers.  Right now, i'm just trying to do a quick run on my own personal laptop (which I'm an administrator of) to rule out any credential related issue.

Always appreciate your help mclemson!

mclemson's picture

This looks like a permissions or connectivity issue.  Does this KB resolve the issue?
http://www.symantec.com/docs/TECH177070

If not, I'd suggest ensuring the task server is listening on the proper ports, and that the client can connect on those ports.

Mike Clemson, Senior Systems Engineer, ASC
Intuitive Technology Group -- Symantec Platinum Partner
intuitivetech.com

Gary_Gentiva's picture

I'm able to view both http and unc paths from client machines.

 

Netstat from Task Server: