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sepliveupdate fail 80004004

Created: 03 Dec 2012 | 10 comments
netmgr's picture
netmgr
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we have a client that gets its updates from a sepm and the log shows a vdef.zip file issue, says there was a decomposer engine error. now its disabled the system because the defs are missing..

ive tried to delete said zip file and run sepliveupdate but it fails with 80004004

I could of course remove and reinstall but id like to know how to fix these if they occur again

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ManishS's picture
ManishS
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

Hi netmgr,

Try this

1  Repair the Symantec Endpoint Protection install through the Control Panel from Add/Remove Programs.

2. Run luall.exe to verify that definitions are being downloaded.

3. Open the SEP GUI and verify the displayed definition date

More info:

http://www.symantec.com/business/support/index?page=content&id=TECH146066

Thanks In Advance.

Manish

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netmgr's picture
netmgr
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

thanks for that

I did a repair which has updated the virus defenitions to todays date.

I cant find luall.exe it doesnt exist on any of our clients

live update still fails...

in the gui liveupdate simply doesnt apear when clicked on, the dos file brings up error 80004004

 

UPDATE: it seems although there is internet access on this client, Windows Updates also fail with 80072ee2...

 

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ManishS's picture
ManishS
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

Hi,

You can run luall.exe start -> run.

Thanks In Advance.

Manish

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netmgr's picture
netmgr
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

...im aware of how to run a file....it doesnt exist

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ManishS's picture
ManishS
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

HI,

Internet Access are available in SEP client System ?

Do you have managed client or unmanaged client ?

Thanks In Advance.

Manish

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netmgr's picture
netmgr
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

im logged into the managed client pc which is updated from a SEPM

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ManishS's picture
ManishS
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

Hi,

Please pass the log.liveupdate..

Try to reinstall luall.exe

Thanks In Advance.

Manish

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netmgr's picture
netmgr
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

I dont know what this luall.exe is you refer to, as I say it doesnt exist on any of our clients

 

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ManishS's picture
ManishS
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

HI,

Try to reinstall sep client ?

Thanks In Advance.

Manish

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netmgr
sepliveupdate fail 80004004 - Comment:03 Dec 2012 : Link

looks like the repair of the client worked, the other what looked like issues appear to be the same on working clients, ie live update failing with the error code 80004004, even working clients do this sometimes...

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