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SEPM 10.0.6 web access problem

Migration User

Migration UserJul 12, 2010 05:38 AM

Migration User

Migration UserJul 12, 2010 09:59 AM

  • 1.  SEPM 10.0.6 web access problem

    Posted Jul 11, 2010 10:23 AM

    hello everyone,

    i've installed a new version of Symantec Endpoint Protection Manager v10.0.6, on windows 2003 server, enterprise edition.
    when i'm trying to launch SEPM web access, web browser shows only "Initializing, Please Wait", and no action....
    it is not loading the page....

    also there is a certificate error,

    Question 1: what i have to enable, to launch this web interface properly? how do i get this certificate?



  • 2.  RE: SEPM 10.0.6 web access problem

    Posted Jul 11, 2010 05:31 PM
    Hello Constantine,
    Right click on the page and choice Proparties,
    Choice Certificates in rigth down side. You can install certifica in there.

    And What is your client OS language?
    Best Regards.
    Fatih


  • 3.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 02:36 AM
    hello Fatih,

    ok lets begin with browser. i'm using IE8. when there is no certificate installed for specified resource there is "Certificate Error" appears. i've installed this certificate but when i'm trying to launch again this web console, there is same situation... after several minutes, there is given an error message:

    ----------------------------
    Internal error

    check log file for details and ste stack trace. you can increase the tracing level by setting TraceMgr.level=10 in conf/tracemgr.properties file.
    ----------------------------

    and about OS language,
    i have chosen English...


  • 4.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 02:41 AM
    Go to add/remove windows components and remove IE enhances security configuration and try...


  • 5.  RE: SEPM 10.0.6 web access problem



  • 6.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 05:29 AM
    AravindKM,

    i ve done those steps which you suggested me,

    in addition i've installed ASP.net,  Active Server Pages components....

    after this, it loaded web interface properly...


    now,
    i have left only certificate problem, how i have to get that certificate?


  • 7.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 05:38 AM
    Are you able to login and create the reports now?


  • 8.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 06:07 AM
    i've logged in successfully,
    but Home, Monitors and Reports page is unavailable

    "Navigation to the webpage was canceled
    retype hte address"

    any idea?


  • 9.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 06:39 AM


  • 10.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 08:55 AM
    Rafeeq,
    thanks bro, 
    it solved my problem....

    i have left only certificate problem....
    how do i get this certificate?


  • 11.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 09:08 AM
    please post the screen shot...about the certificate error,..lets see the exact message
    or mail it to rafeeq.d@gmail.com


  • 12.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 09:59 AM

    rafeeq,
    i've sent you screenshots



  • 13.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 10:57 AM
    Hello,

    Check if this document helps you?

    http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2010030413400848



  • 14.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 11:03 AM
    did you try to add it to the trusted sites list?
    open IE
    tools
    security
    trusted sites
    sites
    http://localhost

    check if that works.


  • 15.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 11:44 AM
    yes i tried that but nothing...
    again certificate error...


  • 16.  RE: SEPM 10.0.6 web access problem

    Posted Jul 12, 2010 11:55 AM
    i'm, sorry not sure i have asked this question before,
    you are trying to use
    https://???
    can you try http://localhost...
    have you installed certificated in webserver , IIS

    Configuring Secure Sockets Layer (SSL) to work with the Symantec Endpoint Protection reporting functions on Windows Server 2003
    http://service1.symantec.com/support/ent-security.nsf/docid/2007082314220048?OpenDocument&seg=ent&src=_mi&product=SAVCORP&version=11.0&language=english&module=DOC&error=Conf_SSL_for_SEP_W2K3&build=symantec_ent

    if you are not using any Certificate
    please try accessing
    http://localhost:9090
    able to log in?