Hi All,
I'm having a problem on my SEPM 11 which install in Windows Server 2003. Usually I download the jdb file from symantec and put it into C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming to update the definition file in SEPM and distribute to the client. But currently whenever I put the jdb file at the directory show above, my SEPM only able to update the 64bit definition file. The 32bit definition file remain on 2011 Dec 11 rev 006. (Please refer to the print screen below).
By the way I also copy the scm-server-0.log for you guy reference for the message I have when loading in a jdb file.
2012-02-22 16:38:12.205 FINE: lockProcessState start for owner:ConfigServerHandler.processLUContent toWaitForUnlock:false
2012-02-22 16:38:12.205 FINE: markProcessState return state:1
2012-02-22 16:38:12.205 FINE: lockProcessState return state:1 for process owner:ConfigServerHandler.processLUContent toWaitForUnlock:false
2012-02-22 16:39:01.189 SEVERE: Unknown Exception in: com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler
java.io.FileNotFoundException: C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\tmp77ce.tmp\virscan8.dat (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:106)
at com.sygate.scm.util.ZipUtil.zipFiles(ZipUtil.java:445)
at com.sygate.scm.util.ZipUtil.zipFiles(ZipUtil.java:419)
at com.sygate.scm.util.ZipUtil.zipData(ZipUtil.java:336)
at com.sygate.scm.util.ZipUtil.zipData(ZipUtil.java:306)
at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.writeContentToOutdir(ConfigServerHandler.java:1836)
at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.saveLUContent(ConfigServerHandler.java:1535)
at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.processLUContent(ConfigServerHandler.java:568)
at com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler.handleRequest(ConfigServerHandler.java:231)
at com.sygate.scm.server.consolemanager.RequestHandler.handleRequest(RequestHandler.java:116)
at com.sygate.scm.server.consolemanager.RequestHandler.<init>(RequestHandler.java:79)
at com.sygate.scm.server.servlet.ConsoleServlet.doPost(ConsoleServlet.java:82)
at com.sygate.scm.server.servlet.ConsoleServlet.doGet(ConsoleServlet.java:53)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:697)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:810)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:199)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:145)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:210)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:139)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.CertificatesValve.invoke(CertificatesValve.java:198)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardContext.invoke(StandardContext.java:2460)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:133)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.valves.ErrorDispatcherValve.invoke(ErrorDispatcherValve.java:119)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:594)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:127)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:596)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:433)
at org.apache.catalina.core.ContainerBase.invoke(ContainerBase.java:955)
at org.apache.coyote.tomcat4.CoyoteAdapter.service(CoyoteAdapter.java:157)
at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)
2012-02-22 16:39:01.205 FINE: unlockProcessState Done for A923C3780A0800450093068A6D625287 (ConfigServerHandler.processLUContent)
2012-02-22 16:39:01.377 FINE: lockProcessState start for owner:ConfigServerHandler.processLUContent toWaitForUnlock:false
2012-02-22 16:39:01.392 FINE: markProcessState return state:1
2012-02-22 16:39:01.392 FINE: lockProcessState return state:1 for process owner:ConfigServerHandler.processLUContent toWaitForUnlock:false
2012-02-22 16:39:01.392 INFO: ConfigServerHandler>> Content 'SESM Virus Definitions Win64 (x64) v11 MicroDefsB.CurDefs SymAllLanguages' revision '120221002' already exists.
2012-02-22 16:39:01.408 FINE: unlockProcessState Done for A923C3780A0800450093068A6D625287 (ConfigServerHandler.processLUContent)
2012-02-22 16:39:01.767 INFO: RapidResponseContentTask.installContent(): Info >> return code = [0]
Rapid response content get installed successfully.
I have try a lot of method / workaround from the internet which are;
- Uninstall and reinstall the SEPM
- Clear the corrupted def file by remove all the files in "C:\Program Files\Common Files\Symantec Shared\VirusDefs", "C:\Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32 " and clear the registery file.