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SEPM 11.0.6200.754 AV stocked at Oct. 12 2013 and Oct. 10 2013

Created: 22 Oct 2013 • Updated: 23 Oct 2013 | 14 comments
cetnamys19's picture
This issue has been solved. See solution.

Hi Guys,

Having a problem in SEPM, it's not updating the virus definition since Oct. 12, 2013. I already try to re-install LU, clear virus defs and update using .jdb. It seems that the sepm not able to install properly. The location D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{1CD85198-26C6-4bac-8C72-5D34B025DE35} and D:\Program Files\Symantec\Symantec Endpoint Protection Manager\Inetpub\content\{C60DC234-65F9-4674-94AE-62158EFCA433} will download the latest AV defs which is 131022001 but it will suddenly remove itself after trying to decompress the .zip file several times. Then when I check the Program Files\Common Files\Symantec Shared\SymcData\sesmvirdef32\ the AV definition is correct. Do anyone of you encountered this error? The memory and the hard disk still have a lot of space. Please do not make a recommendation to upgrade the server.

OS Version: Windows Server 2003 Enterprise Edition 2003 SP2

SQL: MS SQL 2005 SP4

Regards,

N

Operating Systems:

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James007's picture

post the logliveupdate

Symantec Endpoint Protection Manager 11.x is not updating 32 or 64 bit virus definitions.
Article:TECH104721 | Created: 2008-01-15 | Updated: 2013-05-17 | Article URL http://www.symantec.com/docs/TECH104721
cetnamys19's picture

Thanks for the response but I already did this article, same result, it removes the folder after trying to decompress it several times.

cetnamys19's picture

 Ok, here is the logs and errors in event viewer every time i update.

AttachmentSize
sepmlogsandscreenshots.zip 715.42 KB
James007's picture

in: com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler
com.sygate.scm.server.metadata.MetadataException: I/O Error: Connection reset by peer: socket write error

SEPM is experiencing problems to update virus definitions using MSSQL database.
Article:TECH169209 | Created: 2011-09-09 | Updated: 2012-12-07 | Article URL http://www.symantec.com/docs/TECH169209
cetnamys19's picture

Hi James,

Already did that. See attached for SQL memory and server perfomance.

AttachmentSize
MS SQL Memory Allocation and Server Performance.zip 31.43 KB
James007's picture

I have found one of articles

Unexpected server error. in: com.sygate.scm.server.consolemanager.requesthandler.ConfigServerHandler
com.sygate.scm.server.metadata.MetadataException: I/O Error: Connection reset by peer: socket write error

LiveUpdate succeeds in downloading updated content, but cannot install it on the SEPM

http://www.symantec.com/business/support/index?page=content&pmv=print&impressions=&viewlocale=&id=TECH179098

cetnamys19's picture

Hi James,

MS SQL is correct (MS SQL 2005) but the version is not. We are using SEP 11.0.6200.754 and the total memory is 36GB so it think its not memory problem. Please see attached for server information/properties.

AttachmentSize
Server Properties.zip 9.23 KB
James007's picture

Ok try to this if help

To adjust the Symantec Endpoint Protection Manager heap size:

    1. Click Start> Run.
    2. In the Run dialog box, type regedit
    3. Press Enter.
    4. Locate the following registry key:
      HKLM\SYSTEM\CurrentControlSet\Services\semsrv\Parameters\
    5. Locate the following keys:
      JVM Option Number 0
      JVM Option Number 1
    6. Adjust the key values upward, and for optimal performance, match the key values.
      For example, to create a 1 GB static heap, set: "JVM Option Number 0" to "-Xms512m", and set "JVM Option Number 1" to "-Xmx1024m".
    7. Close Regedit.
    8. Click Start> Settings> Control Panel> Administrative Tools
    9. In the Services dialog box, right-click Symantec Endpoint Protection Manager, and then click Restart.
SameerU's picture

Hi

Please follow the link below

http://www.symantec.com/business/support/index?page=content&id=TECH211503

Regards

SOLUTION
cetnamys19's picture

Hi Sameer,

One more thing, do I need to revert back to the orignal server.xml file after the successful update?