Endpoint Protection

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  • 1.  SEPM 11.xx Remote Console error

    Posted Jun 26, 2011 11:03 PM

    Hi,

     

    I've been using the remote SEPM console for a while now. Every now and then I may have accidentally cleared up some cache when running CCleaner. And I'd get an error "Unable to Launch Application". I usually have this fixed by connecting to the console and re-installing the SEPM remote with out any problems. Until recently when I try accessing and the web page keep on closing everytime and am now unable to use the SEPM Virtual console.

    I've already tried the following:

    http://management server IP address:8014/reporting/index.php <= works

    http://<hostname>:9090 <= doesn't work, changes the address to res://ieframe.dll/acr_error.htm#,http://<hostname>:9090/symantec.jsp after displaying the error as shown in the image. Or the browser just hangs and I need to close via task manager.

    http://management server name:8014/secars/secars.dll?secars,hello  <= fails



  • 2.  RE: SEPM 11.xx Remote Console error

    Posted Jun 27, 2011 02:02 AM

    IE 9?

    remove remote console from add/remove programs

    http://sepmserver:9090 this will install new remote console 

     Open IE9 to any page.  Click on Tools--> Compatiblilty Settings.  Enter the IP address of the SEP server in Compatibilty View Settings "ADD THIS WEBSITE"   and click ADD.

     

     



  • 3.  RE: SEPM 11.xx Remote Console error

    Posted Jun 27, 2011 08:46 PM

    Hi, We're using IE8. I enabled the Compatibiliyu settings and still hangs up.

    I also need help in removing the Remote Console. I'm using the application logged in as a power user and cannot install/uninstall using that account. And the program doesn't show up in the Control Panel if I used the administrator id.

    Thanks.



  • 4.  RE: SEPM 11.xx Remote Console error
    Best Answer

    Posted Jun 27, 2011 10:13 PM

    Hi ,

       Check and reinstall the java application in the machine , Certain time the java can cause tis issue . If the java is corrupted . Just once reinstall the java or update the java . I think it will fix it .



  • 5.  RE: SEPM 11.xx Remote Console error

    Posted Jun 28, 2011 11:11 PM

    I checked the add remove programs. There a multiple instances of Java 6. Update 7, 13 ,14 and 26. SEP uses 14 and I wasn't able to access the Java meno at the Control Panel. I used to use that to disable all the unecessary versions.

    I did uninstall every instance of Java on my PC. Turned out that some admin pushed an update on Java to workstations and the installation on my machine didn't push through corrupting the application. After that, I was able to access the SEPM:9090 and reinstall everything like before.



  • 6.  RE: SEPM 11.xx Remote Console error

    Posted Jun 29, 2011 02:48 AM

    Additional changes made to the PC unkown to me before were the installation of Windows Security Updates KB2503665, 2535512, 2536276, 2476490, 2544893.

    I was able to use SEPM for a little while but it stopped again in the afternoon.



  • 7.  RE: SEPM 11.xx Remote Console error

    Posted Jun 29, 2011 04:28 AM

    Found the cause of the problem. I'm using the wrong shortcut after installing. :D