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SEPM 12 license activation/renewal Q

Created: 26 Sep 2012 | 10 comments

We have recently received ONE license file with activation and renewal licenses(as described in supplied pdf file).

I've done activation using license file through Admin> licenses> activate license> activate a new license> I have Symantec License file(.slf)

It didn't preformed license renewal, just added all as new licenses("activated" all of them). Now Licensing report shows me all licenses "old" that will expire soon and new licenses.

What are the steps to be don to perform activation of new licenses and renewal of existing ones correctly? Should I perform any additioanl or corrective steps?

Comments 10 CommentsJump to latest comment

.Brian's picture

How to upgrade your SEP11 license to SEP12 online

 
http://www.symantec.com/business/support/index?page=content&id=HOWTO55294
 
 
 
 

Phone numbers for Tech Support:-

Regional Support Telephone Numbers:
United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000

India: Toll-Free 000 800 4401 456 directly

IDD call: +61 2 8220 7111

Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Customer Care Contact Numbers for Licensing Issues:-

http://www.symantec.com/support/assistance_care.jsp

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Ashish-Sharma's picture

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/business/support/index?page=content&id=HOWTO55294

Thanks In Advance

Ashish Sharma

Mithun Sanghavi's picture

Hello,

Is the older License Expired?

If yes, you could delete the old License from the SEPM and install the Latest one only.

When your current license is about to expire, the Symantec Endpoint Protection Manager (SEPM) begins sending license expiration notifications to the Symantec Endpoint Protection administrator. Symantec highly recommends that you renew your license before it expires.

When you renew a license, the expired license is removed and is replaced with a new license.

Check these Articles, which would assist you - 

  1. Licensing Symantec Endpoint Protection http://www.symantec.com/docs/HOWTO55056
  2. Purchasing licenses http://www.symantec.com/docs/HOWTO55072
  3. Importing a license http://www.symantec.com/docs/HOWTO55080
  4. Activating your new or renewed Symantec Endpoint Protection 12.1 product license http://www.symantec.com/docs/HOWTO55294
  5. About renewing your Symantec Endpoint Protection license http://www.symantec.com/docs/HOWTO55071

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sfzsupport's picture

Thanks a lot guys for your quick replies!

The old licenses are about to exprie.

I've allready looked through all those articles. Ufortunately I din't found answer to my question.

The problem is that, LICENSE FILE contains both renewal and new licenses information.

What should be the decision making process, what steps should be performed when license file contains both activation and renewasl licenses?

Ashish-Sharma's picture

Have you removed Your Old License file ?

Check mithun comments..

"

Is the older License Expired?

If yes, you could delete the old License from the SEPM and install the Latest one only.

When your current license is about to expire, the Symantec Endpoint Protection Manager (SEPM) begins sending license expiration notifications to the Symantec Endpoint Protection administrator. Symantec highly recommends that you renew your license before it expires."

Thanks In Advance

Ashish Sharma

Chetan Savade's picture

Hi,

Go through the following article, you will get all the answers.

SEP 12.1 & license concept.

http://bit.ly/K56HXM

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Mithun Sanghavi's picture

Hello,

To answer your question, "What should be the decision making process, what steps should be performed when license file contains both activation and renewasl licenses?"

It is important to understand how much is the time leftover in the earlier license. Once, you have the previous license expired, you may go ahead delete the older License and inserting the new license in the SEPM. Once done, you may go ahead and activate the same on the symantec Licensing site.

Note: You must have an active internet connection and be able to reach the Symantec Licensing Server located at: https://tus1gwynwapex01.symantec.com/. If connectivity is successful, it will redirect to the Symantec Endpoint Protection web site.

Check this Article: 

Activating your new or renewed Symantec Endpoint Protection 12.1 product license

http://www.symantec.com/docs/HOWTO55294

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

sfzsupport's picture

Part of those Licenses are about to expire(actually part of them will expire tomorrow)

Mithun Sanghavi's picture

Hello,

What about the others remaining Licenses? Would they Expire within 30 days of time?

If yes, then I would suggest you could let all the License Expire and get all the Latest License installed and activated at the same time.

Incase, you do not want to go with the above plan, then the New License is that 1 single License for all client machines or broken into a number of licenses?

Again, to understand, In SEP 12.1 EE there is a Soft Enforcement, there is nothing to worry as even after the end date the capability of submitting samples and data to Insight is revoked but the content updates are still available. The client works as usual, no warning on the client side.

There are two types of enforcement:

1)  Hard Enforcement: SEP 12.1 Small Business Edition

  • Content update downloads stop for both server and clients.In Small Business Edition it's 1:1 mapping with CAT server.
  • UI changes and log notifications are started.

2)  Soft Enforcement: SEP 12.1 Enterprise Edition

  •  Content update downloads continue from all the sources.
  •  UI changes and log notifications are started. 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

John Santana's picture

Well, if it is related to the server licensing, I just need to call my account manager from the software suppplier to get me the .SLF file to be imported to my SEPM server.

Kind regards,

John Santana
IT Professional

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Please be nice to me as I'm newbie in this forum.