SEPM 12 virus definitions stuck
Created: 18 Oct 2012 | Updated: 19 Oct 2012 | 12 comments
This issue has been solved. See solution.
I have a SEPM 12RU1MP1 running fine until the definitions got stuck : 2012/10/11 r2 . I tried manually updating the manager with the JDB file.
The file gets used and disappears, however, when I check-in again it still shows the above date.
The Symantec version shows as 2012/10/17 ...what can be wrong ...
I have run the luall.exe and it shows that downloads are up-to-date ..but yet nothing is shown on the SEPM side.
I have restarted the SEPM server, except for the SQL 2012 server....any ideas
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Hi,
Try to this..
Symantec Endpoint Protection Manager (SEPM) 12.1 is not updating 32 or 64 bit virus definitions
http://www.symantec.com/business/support/index?page=content&id=TECH166923
Symantec Endpoint Protection: LiveUpdate Troubleshooting Flowchart
http://www.symantec.com/docs/TECH95790
Thanks In Advance
Ashish Sharma
SEPM Knowledgebase Documents
is the defoinition folder created under intepub/{} monicker folder?
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
Yes, and the last defintion folder is the 11th Oct
If even the JDB updates are failing, it might be worth reinstalling LU on the SEPM as per the below article:
http://www.symantec.com/docs/TECH147268
Alternatively, maybe you could post the log,liveupdate and sesmlu.log files?
http://www.cstl.com/
is the jdb folder of 11th oct/12th oct?
can you try reinstalling Liveupdate and update if it resolves the issue.
Cheers!
Pete
Help Link: http://www.symantec.com/business/support/overview.jsp?pid=54619
I have tried that and still nothing happens- when I look inside the content folder it has a full.zip folder with todays date.
Hello,
I agree, could you try uninstalling the Liveupdate from the SEPM server by following this Article below:
How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)
http://www.symantec.com/docs/TECH171060
Hope that helps!!
Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3
Twitter: @mithun_sanghavi
Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a
Please check following article
http://www.symantec.com/business/support/index?page=content&id=TECH153221
Hello ThiveshinP,
If the files are getting populated in Inetpub content folder on the local server, do not search more far on it.
The issue is coming from your SQL Server 2012 because every information displayed on your SEPM Console are coming from the database.
Use SQL Server Management Studio and open the tree of the SEPM Database sem5
Check the database table called sem5_content and check especially the file size limit of this table.
This table has probably reached his limit.
Just extend the file size limit of the sem5_content table with few Gb (5 more Gb to allow you a good margin).
Check at the same occasion the other table in order to see if not any other tables reached their limits at the same occasion. Extend them a little bit in consequence if you noticed that they're almost full.
Once it's done. Run manually a LUALL.exe like you did in the beginning and wait a little bit once LUALL.exe has completely finished his job.
Wait 2 minutes and do a Refresh on your SEPM and bingo !
Please let us know the results but I'm almost sure at 100% that's coming from there based from the information you provided.
Kind Regards,
A. Wesker
Will check that out and let you know..thanks.
Checked the limits and all is fine. What else is there is do?
This worked:
http://www.symantec.com/business/support/index?page=content&id=TECH106075
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