I am trying to remove last year's version of SEP from a Win 7 64 bit system. Funny, as I had this exact same problem one year ago, and it cost me a computer, because EVERYTHING you techs told me to do, I did, and NOTHING worked. I figured you would have it fixed by this year, but apparently I was wrong, and you guys are NOT that smart. Personally, I want SEP totally removed from my 64 bit system, without having to reformat, or re-install my operating system. I will send you my log, if you tell me how, and then you tell me how to fix it, or come and do it yourself.