**This affects public safety machines so I'd really like to get this fixed ASAP if possible**

I'm currently encoutering an issue on one of our SEPM boxes where it says:

Latest [definitions] on Manager: 10/24/2012 r18

Latest [definitions] from Symantec: 11/20/2012 r3.

I wish I had seen this weeks ago but unfortunately I have many different things I take care of on a regular basis so I sort of rely on some things to just automatically work.  In theory, it's a great concept.  Unfortunately, this theory doesn't seem to last very long with Symantec products.

Anyways, I've followed all of the steps listed under http://www.symantec.com/business/support/index?page=content&id=TECH166923, to no avail, and I REALLY don't want to reload this server.

The only short-term "fix" I can think of is to change my LU policy to make all clients hit Symantec's LU servers instead of requesting defs from the SEPM but then I have to think about the traffic involved with 700 clients downloading 1-200mb def files all at once... And a large portion of these would be mobile Sheriff and Fire Department mobiles having to download massive files over a cell connection, while maintaining their connections to our CAD systems.

Any feedback appreciated!  I really don't want to reload this server if I can avoid it, and I hate calling Symantec unless I've exhausted all other options or can get straight through to the level 47 support guys where they're like "Do this, this, this, and this.  BOOM!  Fixed." because those guys are fantastic.  It's just hard to get them on the phone...

Thanks!