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SEPM 12.1 disabled clients

Created: 21 Nov 2012 • Updated: 16 Feb 2013 | 9 comments

Hi,

What is the defenition of the "disabled" clients in SEPM 12.1?

Thanks,

LEVD

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pete_4u2002's picture

where do you see this message? it might be AV is disabled , Firewall disabled. However screenshot should help.

Chetan Savade's picture

Hi,

Check this screenshot.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

.Brian's picture

It means any one of the protection technologies is disabled or malfunctioning. Could be AV, PTP, NTP, Download Protection, or tamper protection. You need to click on the disabled link above in the screenshot to get further info as to what it may be.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

levd's picture

Chetan, i dont really understand what you mean with this reply.

Chetan Savade's picture

Hi,

If you maximize the screen-shot you can find definitions date about disabled clients.

You need to go to clients tab and select disabled clients.

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

levd's picture

Brian,

Ok i think i understand, in the previous version it was called different.
I have disabled tamper protection on a lot of clients so i think this is the issue.

LEVD

.Brian's picture

As an FYI, you can verify this in the logs for deeper detail.

Go to Monitors >> Logs

Log type: Computer Status

Select Compliance Options

here you have the ability to check more detail. Select each as needed

Click View Log

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

pete_4u2002's picture

yeah, click on the disabled link it will show the clients and their status