Endpoint Protection Small Business Edition

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  • 1.  SEPM 12.1 dont update definition

    Posted Mar 02, 2013 11:42 AM

    Im getting Liveupdate Error Code 4 

    I try to do http://www.symantec.com/business/support/index?page=content&id=TECH104721 but that doesnt work 

     

     



  • 2.  RE: SEPM 12.1 dont update definition

    Posted Mar 04, 2013 11:53 AM

    Can you post the LiveUpdate.log?



  • 3.  RE: SEPM 12.1 dont update definition

    Posted Mar 04, 2013 02:44 PM

    Try to execute the luall.exe manually - what error do you see reported here?



  • 4.  RE: SEPM 12.1 dont update definition

    Broadcom Employee
    Posted Mar 05, 2013 08:15 AM

    Hi,

    Could you please provide following details:

    Issue is occuring on SEPM machine or at SEP client?

    SEPM & SEP client version?

    Liveupdate error code 4 is very commonly seen if liveupdate is failing.

    Can you pass on log.liveupdate file?

    Also check these articles:

    "Error: LiveUpdate encountered one or more errors. Return code = 4" in LiveUpdate status in Symantec Endpoint Protection Manager

    http://www.symantec.com/docs/TECH103112

    Configuring Symantec Endpoint Protection Manager to connect to a proxy server to access the Internet

    http://www.symantec.com/docs/HOWTO55201

    You can try to reinstall liveupdate.

    Liveupdate setup.

    ftp://ftp.symantec.com/public/english_us_canada/liveupdate/3.3.0/



  • 5.  RE: SEPM 12.1 dont update definition

    Posted Mar 05, 2013 08:31 AM

    If you are using proxy make sure to set it in SEPM under admin servers tab.