HI,

I think this tool not working in sepm 12.1 but you can check and try and also check thease artical.

Resetting a forgotten password

Resetting the administrator user name and password to admin

Hi Farid,

Please try with this I hope it will help you.

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
3. Double-click resetpass.bat. (Run 4-5 time)

   The user name and password are reset to admin.

4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

To reset the administrator password

1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

3. Double-click resetpass.bat.

   The user name and password are reset to admin.

4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

Hello,

I agree with Chetan.Resetpass.bat file has been romed from tool folder of SEP,

However , You can call Symantec support team and get  resetpass tool .

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)

Hi Farid,

Please change ur server's date and time if it is  wrong and then run the reset.batch file 4-5 time then u will be able to resset the password.

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

Hi,

Do you need any more help here??

Hi

Yes u can

Regards