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SEPM 12.1 reset passward

Created: 25 Dec 2012 • Updated: 22 Jan 2013 | 10 comments
This issue has been solved. See solution.

Is it possible to reset passward of SEPM 12.1 using any tools like SEPM 11.x ?

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Ashish-Sharma's picture

HI,

I think this tool not working in sepm 12.1 but you can check and try and also check thease artical.

Resetting a forgotten password

Article:HOWTO55059  |  Created: 2011-06-29  |  Updated: 2011-12-17  |  Article URL http://www.symantec.com/docs/HOWTO55059
 

Resetting the administrator user name and password to admin

Article:HOWTO54992  |  Created: 2011-06-29  |  Updated: 2012-12-20  |  Article URL http://www.symantec.com/docs/HOWTO54992
 

Thanks In Advance

Ashish Sharma

Ambesh_444's picture

Hi Farid,

Please try with this I hope it will help you.

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.
  2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.
  3. Double-click resetpass.bat. (Run 4-5 time)

    The user name and password are reset to admin.

  4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Chetan Savade's picture

Hi,

It may work however to provide more security Symantec has removed the resetpass.bat file from tools folder. Symantec has removed it from SEP 12.1 RU1 release.

Resetting a forgotten password

http://www.symantec.com/docs/HOWTO55059

Resetting the administrator user name and password to admin

http://www.symantec.com/docs/HOWTO54992

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

SOLUTION
Ajit Jha's picture

To reset the administrator password

  1. Open Windows Explorer on the computer that runs Symantec Endpoint Protection Manager.

  2. Locate the Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools folder.

  3. Double-click resetpass.bat.

    The user name and password are reset to admin.

  4. Log on to Symantec Endpoint Protection Manager using admin for both the user name and the password, and change the password.

Regard's

Ajit Jha

Technical Consultant

ASC & STS

Idimple's picture

Hello,

I agree with Chetan.Resetpass.bat file has been romed from tool folder of SEP,

However , You can call Symantec support team and get  resetpass tool .

Regional Support Telephone Numbers:

United States: 800-342-0652 (407-357-7600 from outside the United States)
Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
United Kingdom: +44 (0) 870 606 6000
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

Your satisfaction is very important to us.If you find above information helpful or it has resolved your issue...please mark it accordingly :)
Ambesh_444's picture

Hi Farid,

Please change ur server's date and time if it is  wrong and then run the reset.batch file 4-5 time then u will be able to resset the password.

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Chetan Savade's picture

Hi,

Could you please update this thread?

If issue is resolved then don't forget to mark your thread as 'SOLVED' with the answer that best helps you

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Ashish-Sharma's picture

Hi,

Do you need any more help here??

Thanks In Advance

Ashish Sharma

SameerU's picture

Hi

Yes u can

Regards

Ambesh_444's picture

I hope ur problem is resolve....

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."