Endpoint Protection

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  • 1.  SEPM 12.1 Ru4

    Posted Feb 26, 2014 11:21 AM

    After we upgraded the SEPM to 12.1 RU4 our remote installation for clients fails. Verified authentication and all settings per the articles are correct. Any other suggestions?



  • 2.  RE: SEPM 12.1 Ru4

    Posted Feb 26, 2014 11:29 AM

    You can upgrade client using autoupgrade feature ..

    Prepare Windows Vista, Windows Server 2008, or Windows 7 computers: Windows User Access Control blocks local administrative accounts from remotely accessing remote administrative shares such as C$ and Admin$. You do not need to fully disable User Account Control on the client computers during the remote deployment if you disable the registry key LocalAccountTokenFilterPolicy. For more information, see the following Microsoft Knowledge Base article: http://support.microsoft.com/kb/951016

    If the Windows client computer is part of an Active Directory domain, you should use domain administrator account credentials for Remote Push.

    In addition, perform the following tasks:

    • Disable the Windows Firewall, or configure the firewall to allow the required traffic.
    • Disable the Sharing Wizard.
    • Enable network discovery by using the Network and Sharing Center.
    • Enable the built-in administrator account and assign a password to the account.
    • Verify that the account has administrator privileges.
    • Disable or remove Windows Defender

     

    Steps to prepare computers to install Symantec Endpoint Protection 12.1.x client

     

    Article:TECH163112  |  Created: 2011-06-23  |  Updated: 2014-01-15  |  Article URL http://www.symantec.com/docs/TECH163112

    Preparing Windows operating systems for remote deployment

     

    Article:HOWTO80805  |  Created: 2012-10-24  |  Updated: 2013-10-07  |  Article URL http://www.symantec.com/docs/HOWTO80805

    Upgrade clients to SEP 12.1 by Auto upgrade feature

     

    http://www.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

     

     

     



  • 3.  RE: SEPM 12.1 Ru4

    Posted Feb 26, 2014 04:22 PM

    Whats the error you get?

    Follow the best practice

    Best practices when deploying Symantec Endpoint Protection client package over saturated 64k WAN links.

    http://www.symantec.com/business/support/index?page=content&id=TECH132352
     
    http://www.symantec.com/connect/forums/deploying-sep-client-installation-package-over-wan


  • 4.  RE: SEPM 12.1 Ru4

    Posted Feb 26, 2014 04:33 PM

    We have followed the doucments for remote push and can log in with the credentials.

     

    Error message "Login to "pc namehere" failed. The client could not be instaleld on the remote computer.  Prior to the upgrade to RU4 this option worked. We are in an domain environement.



  • 5.  RE: SEPM 12.1 Ru4

    Posted Feb 26, 2014 04:36 PM

    are you able to access the admin share of that machine from SEPM

    using the ID and password ( I hope this is a domain admin account ) and can access admin shares.

    Are you using migration and deployment wizard or clientremote.exe to push the package?



  • 6.  RE: SEPM 12.1 Ru4

    Posted Feb 26, 2014 04:38 PM

    Are you authenticating with domain admin creds?



  • 7.  RE: SEPM 12.1 Ru4

    Posted Feb 27, 2014 02:48 AM

    This error message indicate the password is wrong.

    May be the client where you deploy the package is not getting the policy from AD. So authetication error come.

    rejoin client and try.

    Try local admin id password