Endpoint Protection

New install of SEPM 12.1. Everything seemed to install fine, but SEPM service starts, then stops. I check event log and it says the service started, then stopped. No reason given. There are no Java related event logs. 

  My environment. WinXP Pro, SP3.  It used to run SEPM 11. I tried upgrading to 12.1, but the manager wouldn't run, so I completely uninstalled all things Symantec (ran CleanWipe to remove everything).  XP updates and Java (Version 7, update 5) updates all current. 

  SCM-server-1.log only shows 1 problem,

2012-07-15 12:48:49.078 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet java.net.ConnectException: Connection refused: connect

I assume connection is refused, because the service isn't listening. 

Only error I found is in SEPM_xxxxxxx.out

2012/07/15 13:03:59:593 : Thread-1 : [com.creamtec.ajaxswing.JVMProcess$1] Health check failed, exiting
 

but I don't know why health check failed, or what to do about it.

HELP!!  and thank you

can you post the entire log scm-server-0.log?

Here is the log. Hope it tells you more than it told me.

2012-07-15 13:50:48.234 THREAD 1 SEVERE: ================== Server Environment ===================
2012-07-15 13:50:48.234 THREAD 1 SEVERE: os.name = Windows XP
2012-07-15 13:50:48.234 THREAD 1 SEVERE: os.version = 5.1
2012-07-15 13:50:48.234 THREAD 1 SEVERE: os.arch = x86
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.version = 1.6.0_31
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.vendor = Sun Microsystems Inc.
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.vm.version = 20.6-b01
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2012-07-15 13:50:48.234 THREAD 1 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2012-07-15 13:50:48.234 THREAD 1 SEVERE: java.user = null
2012-07-15 13:50:48.250 THREAD 1 SEVERE: user.language = en
2012-07-15 13:50:48.250 THREAD 1 SEVERE: user.country = US
2012-07-15 13:50:48.250 THREAD 1 SEVERE: scm.server.version = 12.1.1101.401
2012-07-15 13:50:51.640 THREAD 1 SEVERE: Database Schema Version = 12.1.1.1
2012-07-15 13:50:51.921 THREAD 1 SEVERE: LicenseManager.assessLicenseState() : Overdeployed License is NULL
2012-07-15 13:50:52.531 THREAD 1 SEVERE: FIPS mode configuration is false
2012-07-15 13:50:53.343 THREAD 1 SEVERE: License state = SEPE_TRIAL
2012-07-15 13:50:53.359 THREAD 1 SEVERE: License status on SEPM = Good
2012-07-15 13:50:53.359 THREAD 1 SEVERE: resetAgentOfflineState=true
2012-07-15 13:50:54.437 THREAD 1 SEVERE: ================== StartClientTransport ===================
2012-07-15 13:50:54.437 THREAD 1 SEVERE: [1] Initializing Tomcat ClientTransport Key for Secars...
2012-07-15 13:50:54.750 THREAD 1 SEVERE: startClientTransport>>resetAgentToOfflineState=true
2012-07-15 13:50:54.750 THREAD 1 SEVERE: startClientTransport>>start set agent offline
2012-07-15 13:50:55.781 THREAD 1 SEVERE:  in: com.sygate.scm.server.servlet.StartupServlet
java.net.ConnectException: Connection refused: connect
    at java.net.PlainSocketImpl.socketConnect(Native Method)
    at java.net.PlainSocketImpl.doConnect(PlainSocketImpl.java:351)
    at java.net.PlainSocketImpl.connectToAddress(PlainSocketImpl.java:213)
    at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:200)
    at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:366)
    at java.net.Socket.connect(Socket.java:529)
    at java.net.Socket.connect(Socket.java:478)
    at sun.net.NetworkClient.doConnect(NetworkClient.java:163)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:395)
    at sun.net.www.http.HttpClient.openServer(HttpClient.java:530)
    at sun.net.www.http.HttpClient.<init>(HttpClient.java:234)
    at sun.net.www.http.HttpClient.New(HttpClient.java:307)
    at sun.net.www.http.HttpClient.New(HttpClient.java:324)
    at sun.net.www.protocol.http.HttpURLConnection.getNewHttpClient(HttpURLConnection.java:970)
    at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:911)
    at sun.net.www.protocol.http.HttpURLConnection.connect(HttpURLConnection.java:836)
    at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1172)
    at java.net.HttpURLConnection.getResponseCode(HttpURLConnection.java:379)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:782)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:761)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:196)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:212)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
com.sygate.scm.common.communicate.CommunicationException: Failed to connect to the server.

Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:815)
    at com.sygate.scm.common.communicate.Communicator.getRequestInputStream(Communicator.java:761)
    at com.sygate.scm.server.util.ClientTransportHelper.startClientTransport(ClientTransportHelper.java:196)
    at com.sygate.scm.server.servlet.StartupServlet.init(StartupServlet.java:212)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1206)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:1026)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:4421)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4734)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:799)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:779)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:601)
    at org.apache.catalina.startup.HostConfig.deployDescriptor(HostConfig.java:675)
    at org.apache.catalina.startup.HostConfig.deployDescriptors(HostConfig.java:601)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:502)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1317)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:324)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:142)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1065)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:840)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1057)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:463)
    at org.apache.catalina.core.StandardService.start(StandardService.java:525)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:754)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:595)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:289)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:414)
 

You could have tried Reconfiguring Management Server

Try running a repair on the SEPM and the re-configure the same.

Also try to reboot your machine.

Check the DB connection

If the management server runs the embedded Sybase database, perform the following steps:

Check the Services.msc and make sure symantec embedded database is started and running.

To verify ODBC connection with the embedded database:

1. On the management server, click Start > Control Panel > Administrative Tools.
2. In the Administrative Tools dialog box, double-click "Data Sources (ODBC)".
3. In the ODBC Data Source Administrator dialog box, click System DSN.
4. On the System DSN tab, double-click SymantecEndpointSecurityDSN.
5. On the ODBC tab, verify that the Data source name drop-down list is SymantecEndpointSecurityDSN and type an optional description.
6. Click Login.
7. On the Login tab, in the User ID text box, type dba.
8. In the Password text box, type the password for the database. This password is the one that you entered for the database when you installed the management server.
9. Click Database.
10. On the Database tab, in the Server name text box, type<\\servername\instancename>. If you use the English version of Symantec Endpoint Protection Manager, type the default, sem5. Otherwise, leave the Server name text box blank.
11. On the ODBC tab, click "Test Connection" and verify that it succeeds.
12. Click OK.
13. Click OK.

Run Management server configuration wizard with elevated previleages.