Endpoint Protection Small Business Edition

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  • 1.  SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 14, 2014 05:00 PM

    I am logging into the SEPM console from the server in which the SEPM is installed. I am logging on as two different administrators and when I go to the Admin tab, there is no License option for me to click on. I need to notify my manager when my license is going to expire and how many we need and I cannot gain access to the information.

     

    Thanks,

    Storm



  • 2.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 14, 2014 05:04 PM

    You have full admin rights, not limited admin?

     



  • 3.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 14, 2014 05:11 PM

    Capture.PNG



  • 4.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 14, 2014 05:19 PM

    Do you have multiple domains?

    There should also be another option for System Administrator which you're missing as well



  • 5.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 14, 2014 06:13 PM

    No, we have a single domain. All of my accounts are linked to active directory except for one local limited admin account. I have tried logging in as most of the accounts and no one has access to a license tab.



  • 6.  RE: SEPM 12.1.2 Cannot Access License Tab
    Best Answer

    Posted Feb 14, 2014 08:08 PM

    Try logging in with the actual built in admin account in the SEPM

    username should be "admin" and than whatever the password is for it.



  • 7.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 17, 2014 11:21 AM

    This worked. Now that I am logged on as this admin user, is there any way to give myself the ability to see the license tab?



  • 8.  RE: SEPM 12.1.2 Cannot Access License Tab

    Posted Feb 17, 2014 11:27 AM

    After you login, go to Admm >> Administrators and high light your account and select Edit the administrator

    on the Access Rights tab, is the radio button for Administrator checked? You need to have full access and permissions within a single domain to see the license tab