Endpoint Protection Small Business Edition

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  • 1.  SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted Apr 28, 2013 05:26 PM
      |   view attached

    I upgraded our SEPM install to 12.1.2 MP1 and started having problems with the Embedded Database service starting afterwards, so I uninstalled all of the Symantec products, but now I can't get SEPM installed again. The installation gets to "Waiting for LiveUpdate to finish..." and then rolls back the install. I've tried removing registry keys manually as well as the symantec folders on the C: and G: (installation) drive.

    Any ideas? I need to get this solved asap. I've uploaded the SEPM_INST.log.

     

    Attachment(s)

    zip
    SEPM_INST.zip   408 KB 1 version


  • 2.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted Apr 28, 2013 07:44 PM

    Have you run Cleanwipe on the system to get everything fully removed?



  • 3.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted Apr 28, 2013 09:45 PM

    hello,

    Use latest clean wipe tool and again reinstall

    SEP 12 Install roll back

    http://www.symantec.com/business/support/index?page=content&id=TECH132870

    Try to restart system and install again..



  • 4.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted Apr 28, 2013 10:18 PM

    I was able to get the manager installed after running Cleanwipe and changing the TEMP/TMP Environmental Variables to C:/Temp.

    I restored the database and went through the re-configuration wizard, but now none of my clients are able to connect.



  • 5.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2
    Best Answer

    Posted Apr 28, 2013 11:32 PM

    Restoring client-server communications by using a client installation package

    http://www.symantec.com/docs/HOWTO81455

     

    Disaster/Recovery- How to rebuild and restore your #1 Symantec Endpoint Protection Manager and re-connect it to your existing SQL database

     

    http://www.symantec.com/business/support/index?page=content&id=TECH134475

     

    Look this discussion also

    https://www-secure.symantec.com/connect/forums/restoring-client-communication-after-reinstalling-sepm-11#comment-8374271



  • 6.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted Apr 28, 2013 11:37 PM

    As per your attach SEPM_INST.log try the below document step.

    Installation of SEPM 12.1 fails

    Article:TECH168166  |  Created: 2011-08-26  |  Updated: 2012-07-28  |  Article URL http://www.symantec.com/docs/TECH168166

    Check this thread for the issue of client not connected

    https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-121-clients-do-not-stay-online-endpoint-manager#comment-7758201



  • 7.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted May 10, 2013 10:47 AM

    I try everything so far no change. The client SEP 12.1.2015 is failing.

     

    Property(C): DATABASE = C:\Windows\Installer\44ad8.msi
    Property(C): OriginalDatabase = C:\TEMP\My Company_Default Group_WIN32BIT\Symantec Endpoint Protection version 12.1.2015.2015 - English\Sep.msi
    Property(C): VersionHandler = 5.00
    Property(C): UILevel = 5
    Property(C): ACTION = INSTALL
    Property(C): EXECUTEACTION = INSTALL
    Property(C): SymAdminUser = 1
    Property(C): IdcXmlPath = C:\Windows\Temp\idc.xml
    Property(C): ROOTDRIVE = C:\
    Property(C): CostingComplete = 1
    Property(C): SyLinkAlwaysConnect = 0
    Property(C): OutOfDiskSpace = 0
    Property(C): OutOfNoRbDiskSpace = 0
    Property(C): PrimaryVolumeSpaceAvailable = 0
    Property(C): PrimaryVolumeSpaceRequired = 0
    Property(C): PrimaryVolumeSpaceRemaining = 0
    Property(C): VALIDATEFILESETNAME = C:\Users\ADELIN~1.ADM\AppData\Local\Temp\SEP_fileset.xml
    Property(C): SOURCEDIR = C:\TEMP\My Company_Default Group_WIN32BIT\Symantec Endpoint Protection version 12.1.2015.2015 - English\
    Property(C): SourcedirProduct = {C335C87B-2D3E-4CCC-BB4B-CE60617B1A51}
    Property(C): USEDCUSTOMINSTALL = 1
    Property(C): ValidFeatureSet = 1
    === Logging stopped: 5/10/2013  10:42:12 ===
    MSI (c) (8C:A0) [10:42:12:193]: Note: 1: 1729
    MSI (c) (8C:A0) [10:42:12:194]: Product: Symantec Endpoint Protection -- Configuration failed.

    MSI (c) (8C:A0) [10:42:12:195]: Windows Installer reconfigured the product. Product Name: Symantec Endpoint Protection. Product Version: 12.1.2015.2015. Product Language: 1033. Manufacturer: Symantec Corporation. Reconfiguration success or error status: 1603.

    MSI (c) (8C:A0) [10:42:12:199]: Grabbed execution mutex.
    MSI (c) (8C:A0) [10:42:12:199]: Cleaning up uninstalled install packages, if any exist
    MSI (c) (8C:A0) [10:42:12:201]: MainEngineThread is returning 1603
    === Verbose logging stopped: 5/10/2013  10:42:12 ===
     



  • 8.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted May 11, 2013 02:30 PM

    What's the OS?



  • 9.  RE: SEPM 12.1.2 MP1 install rolling back on Server 03 R2

    Posted May 17, 2013 09:36 AM

    I also installed a package for SEP 10 clients and also back.
    I've used a number of ways, and the machine has finished installing.
    You can use the SAV10 NoAV.bat in full to delete the entire package to install the symantec.
    Then run to Cleanwipe.exe. Reboot the workstation and install SEP proceed.
    please send to my mail address to get Nova.bat Tool and Cleanwipe
    Wish you success.