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Sepm 12.1.2 is not upgrading clients

Created: 25 Dec 2012 • Updated: 26 Dec 2012 | 15 comments
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Hello

Yesterday I upgraded SEPM 12.1 to 12.1.2. Now I can't get my clients to be upgraded. I Tried to manually upgrade client software throug remote instal from manager, but it was not successful. Setup gives no errors, I see re-installation process n client, but at the end client still stands on 12.1.671.4971 version. Moreover the client show his icon without small green dot. But connection status is good and client is shown in Manager. 

Only manual setup of packet on the client side is helpful. But it's not the way when u have about 100 computers in office

Help please.

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Ashish-Sharma's picture

Try to upgrade clients using auto upgrade features.

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

Also, check these articles.

About client deployment methods

http://www.symantec.com/docs/HOWTO81302

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/docs/TECH163700

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Thanks In Advance

Ashish Sharma

 

 

Mithun Sanghavi's picture

Hello,

In the Enterprise version, you can use Upgrade Clients with Package to upgrade existing clients: 

However, the following cautions apply:

  • If you upgrade from 11.x and use Application and Device Control, you must disable the Application Control rule "Protect client files and registry keys." After the clients receive the new policy, you may upgrade using AutoUpgrade.

  • Due to possible bandwidth concerns, it is best to schedule AutoUpgrade for after hours. You can also stage and select a package on a web server when you run Upgrade Clients with Package, or you can use an alternate method to deploy the upgrade package.

AutoUpgrade is enabled by default for SEP SBE, but you can disable it. Go to the Computers page in the management console, right-click your Group, select Properties, and then click Disable Automatic Client Package Updates.

Reference: 

Best practices for upgrading to Symantec Endpoint Protection 12.1.2

http://www.symantec.com/docs/TECH163700

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

arsenalwine's picture

I found next error in client propertis on Manager.

"Client has ignored upgrade package, version 12.1.2015.2015"

Ashish-Sharma's picture

Hi ,

Do you have restart client ?

I think client already upgrade try to restart the system and check..

Thanks In Advance

Ashish Sharma

 

 

_Brian's picture

Post the SEP_INST.log located in %temp% from one of the affected clients.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

arsenalwine's picture

I found this log but it is outdated. no actual entries.

arsenalwine's picture

got the log on another client. see attachment

may be problem lies in localization? i see that 12.1.671.4971 clients have english version. I try to install russian one. although the previous version of SEPM (12.1) was russian too.

ps1:downlaoding enlish client version...

ps2: same with english version :-(

AttachmentSize
sep_inst.txt 1.8 MB
Ashish-Sharma's picture

HI,

Did you try to use auto upgrade features 

 

https://www-secure.symantec.com/connect/articles/upgrade-clients-sep-121-auto-upgrade-feature

 

Also Check Mithun comments

Thanks In Advance

Ashish Sharma

 

 

arsenalwine's picture

I think client is just reinstalling itself. See symevent.log

AttachmentSize
Symevent.txt 22.68 KB
Mithun Sanghavi's picture

Hello,

Could you try Exporting a New package of SEP 12.1 RU2 and then Deploying the same via Remote Push from Client Deployment Wizard.

Make sure you prepare your client machines for the SEP 12.1 client by following this article below:

Steps to prepare computers to install Symantec Endpoint Protection 12.1 client

http://www.symantec.com/docs/TECH163112

Hope that helps!!

 

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

SOLUTION
arsenalwine's picture

Yes, exporting and re-deploying package helps. Thank u Mithun!