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SEPM 12.1.3 does not update SEP 11.0.7

  • 1.  SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 08:22 AM
    Hi,
     
    Our SEPM 12.1.3001.165 server (2008 R2) is not updating our SEP 11.0.7000.975 clients (2003 32-bits).
    The SEPM and SEP client are up-to-date.
    Liveupdate version is 3.3.100.15.
    We use GUPs to update clients (SEP12 and 11). The GUPs are 2008 R2 and SEP12.
     
    The clients are up and running, showing "Online" on the console, with the green dot on the computer icon.
    We test the connectivity OK (http://www.symantec.com/business/support/index?page=content&id=TECH102682)
    We try to clear out definition on a client (http://www.symantec.com/business/support/index?page=content&id=TECH103176)
    We update this client with the "v5i32 executable file".
     
    The content folder does not have the SEP 11 x32 moniker {C60DC234-65F9-4674-94AE-62158EFCA433}.
    The "Show Liveupdate downloads" does not show the "Virus and Spyware definitions Win32 11.0" line.
    When we manually launch download with the "Download Liveupdate content", we see "No updates found for Symantec Endpoint Protection Win32 11.0.7000.975 (English)" !!
     
    We try restart the SEPM service, and a "lucatalog -cleanup/-forceupdate." (https://www-secure.symantec.com/connect/forums/sepm-upgraded-1107-latest-version-liveupdate-fails)
     
    Thanks for your help.


  • 2.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 08:25 AM

    Post the sylink.log file from any of the affected client

    http://www.symantec.com/business/support/index?page=content&id=TECH104758



  • 3.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 08:41 AM

    The only way to tell what's going on is to enable sylink logging on the affected client. You can post the log here if you need help translating it to determine root cause.



  • 4.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 08:50 AM

    I'll do it right now.



  • 5.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 09:52 AM
      |   view attached

    syslink.log

    Attachment(s)

    txt
    Sylink_13.txt   37 KB 1 version


  • 6.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 09:58 AM
    EVENT_LU_REQUIRE_STATUS returned ERROR_SYSTEM_UNKNOWN - Ignore LU content.

     

    Is it one specific component that is not being updated or are all of them out of date?

     



  • 7.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 10:02 AM

    All of them, "Antivirus and Antispyware Protection" and "Network Threat Protection"



  • 8.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 10:14 AM

    I did find a similar thread with the same issue:

    https://www-secure.symantec.com/connect/forums/gup-not-updating-clients-0#comment-8508121

     



  • 9.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 05, 2014 12:52 PM

    Is GUP updated or not ? I see the request to SEPM and not to GUP

    Is your SEPM getting update from Liveupdate server ( symantec) or Internal Liveudpate server

    whats the exact version of your 11.X clients, seems to be a bug as its stuck at constantly downloading the content file



  • 10.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 06, 2014 04:11 AM
    @_Brian : I did all the actions told by Mithun Sanghavi, but SEP 11 client still not updated.
     
    @Rafeeq : Yes the GUP is updated, and his clients too (all SEP12).
    SEPM is getting update from Symantec server.
    Clients are in SEP 11.0.7000.975.


  • 11.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 06, 2014 04:21 AM

    and SEPM is configured to get update from Luadmin or symantec server?



  • 12.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 06, 2014 04:37 AM

    From Symantec server



  • 13.  RE: SEPM 12.1.3 does not update SEP 11.0.7

    Posted Mar 06, 2014 05:15 AM

    Sepm doesnt' know what to download.. this happens when the settings.liveupdate file is not updated. Did you try uninstall /reinstall of liveudpate , if you did already did you delete all the Liveupdate folders