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SEPM 12.1.3 LiveUpdate failed.

Created: 27 Oct 2013 • Updated: 28 Oct 2013 | 3 comments
This issue has been solved. See solution.

Hi!

 From 21.10.13 SEPM ceased to load updates of virus descriptions. In the file LiveUpdateTask-0 there are messages:

 

2013-10-28 09:41:04.315 THREAD 120 SEVERE: ================== Server Environment ===================
2013-10-28 09:41:04.315 THREAD 120 SEVERE: os.name = Windows Server 2008 R2
2013-10-28 09:41:04.315 THREAD 120 SEVERE: os.version = 6.1
2013-10-28 09:41:04.315 THREAD 120 SEVERE: os.arch = x64
2013-10-28 09:41:04.315 THREAD 120 SEVERE: java.version = 1.7.0_21
2013-10-28 09:41:04.315 THREAD 120 SEVERE: java.vendor = Oracle Corporation
2013-10-28 09:41:04.315 THREAD 120 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-10-28 09:41:04.315 THREAD 120 SEVERE: java.vm.version = 23.21-b01
2013-10-28 09:41:04.316 THREAD 120 SEVERE: java.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2013-10-28 09:41:04.316 THREAD 120 SEVERE: catalina.home = C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-10-28 09:41:04.316 THREAD 120 SEVERE: java.user = null
2013-10-28 09:41:04.316 THREAD 120 SEVERE: user.language = en
2013-10-28 09:41:04.316 THREAD 120 SEVERE: user.country = US
2013-10-28 09:41:04.316 THREAD 120 SEVERE: scm.server.version = 12.1.3001.165
2013-10-28 09:41:04.826 THREAD 120 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:41:04.826 THREAD 120 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:41:04.826 THREAD 120 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:41:04.826 THREAD 120 WARNING: LiveUpdate version is not available
2013-10-28 09:43:48.921 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:43:48.921 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:43:48.921 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:43:48.921 THREAD 40 WARNING: LiveUpdate version is not available
2013-10-28 09:44:47.690 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:44:47.691 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:44:47.691 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:44:47.691 THREAD 40 WARNING: LiveUpdate version is not available
2013-10-28 09:45:47.722 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:45:47.722 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:45:47.722 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:45:47.722 THREAD 40 WARNING: LiveUpdate version is not available
2013-10-28 09:46:47.730 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:46:47.730 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:46:47.730 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:46:47.730 THREAD 40 WARNING: LiveUpdate version is not available
2013-10-28 09:47:47.697 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:47:47.697 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:47:47.697 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.
2013-10-28 09:47:47.697 THREAD 40 WARNING: LiveUpdate version is not available
2013-10-28 09:48:47.715 THREAD 40 WARNING: LuUtil getLuinsdllVersion normal out:
2013-10-28 09:48:47.715 THREAD 40 WARNING: LuUtil getLuinsdllVersion error out:
2013-10-28 09:48:47.715 THREAD 40 WARNING: LuUtil getLuinsdllVersion: Fail to get luinsdll version.

 

2013-10-28 09:48:47.715 THREAD 40 WARNING: LiveUpdate version is not available
 
 
 
Operating Systems:

Comments 3 CommentsJump to latest comment

James007's picture

Try to uninstall and reinstall live update

How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

 

Article:TECH171060 | Created: 2011-10-04 | Updated: 2013-01-02 | Article URL http://www.symantec.com/docs/TECH171060

 

SOLUTION
Ambesh_444's picture

Hi,

http://www.symantec.com/business/support/index?page=content&id=TECH103112

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."

Ambesh_444's picture

Hello,

Please share the screen shot if you got any error.

 

Thank& Regards,

Ambesh

"Your satisfaction is very important to us. If you find above information helpful or it has resolved your issue. Please don't forget to mark the thread as solved."