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SEPM 12.1.3 server not updating SEP 11.0.7 clients

Created: 05 Mar 2014 • Updated: 05 Mar 2014 | 1 comment

Hi,

 

Our SEPM 12.1.3001.165 server (2008 R2) is not updating our SEP 11.0.7000.975 clients (2003 32-bits).

The SEPM and SEP client are up-to-date.

Liveupdate version is 3.3.100.15.

We are using GUPs to update our clients, the SEP 11 servers too. The GUPs are 2008 R2 with SEP 12.

 

The clients are up and running, showing "Online" on the console, with the green dot on the computer icon.

We test the connectivity OK (http://www.symantec.com/business/support/index?page=content&id=TECH102682)

We try to clear out definition on a client (http://www.symantec.com/business/support/index?page=content&id=TECH103176)

We update this client with the "v5i32 executable file".

 

The content folder does not have the SEP 11 x32 moniker {C60DC234-65F9-4674-94AE-62158EFCA433}.

The "Show Liveupdate downloads" does not show the "Virus and Spyware definitions Win32 11.0" line.

When we manually launch download with the "Download Liveupdate content", we see "No updates found for Symantec Endpoint Protection Win32 11.0.7000.975 (English)" !!

We try restart the SEPM service, and a "lucatalog -cleanup/-forceupdate." (https://www-secure.symantec.com/connect/forums/sepm-upgraded-1107-latest-version-liveupdate-fails)

 

Thanks for your help.

Operating Systems:

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