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SEPM 12.1.4 LiveUpdate unexpected server error

Created: 08 Dec 2013 • Updated: 13 Dec 2013 | 12 comments
This issue has been solved. See solution.

Hi, when I liveupdate in the sepm which has just be installed, it shows liveupdate has started. Then I get "unexpected server error"

In the file GupListPublishTask-0.log there are messages:

2013-12-07 14:19:29.408 THREAD 26 SEVERE: ================== Server Environment ===================
2013-12-07 14:19:29.408 THREAD 26 SEVERE: os.name = Windows Server 2008 R2
2013-12-07 14:19:29.408 THREAD 26 SEVERE: os.version = 6.1
2013-12-07 14:19:29.408 THREAD 26 SEVERE: os.arch = x64
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.version = 1.7.0_25
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.vendor = Oracle Corporation
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.vm.version = 23.25-b01
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\jre
2013-12-07 14:19:29.408 THREAD 26 SEVERE: catalina.home = D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-12-07 14:19:29.408 THREAD 26 SEVERE: java.user = null
2013-12-07 14:19:29.408 THREAD 26 SEVERE: user.language = zh
2013-12-07 14:19:29.408 THREAD 26 SEVERE: user.country = CN
2013-12-07 14:19:29.424 THREAD 26 SEVERE: scm.server.version = 12.1.4013.4013

2013-12-07 14:19:29.440 THREAD 26 WARNING: DatabaseUtilities>> getTableMaxUsn: max USN=0, table=GUP_LIST
2013-12-07 14:22:29.401 THREAD 26 WARNING: DatabaseUtilities>> getTableMaxUsn: max USN=0, table=GUP_LIST

.....

2013-12-09 09:05:48.805 THREAD 26 WARNING: DatabaseUtilities>> getTableMaxUsn: max USN=0, table=GUP_LIST
2013-12-09 09:06:48.808 THREAD 26 WARNING: DatabaseUtilities>> getTableMaxUsn: max USN=0, table=GUP_LIST

 

And In the file scm-server-0.log there are messages:

2013-12-09 09:06:48.638 THREAD 36 SEVERE:  in: com.sygate.scm.server.task.LiveUpdateTask
com.sun.jna.platform.win32.Win32Exception: 拒绝访问。

    at com.sygate.scm.server.util.rmmutil.Win32EventLogAppender.reportEvent(Win32EventLogAppender.java:241)
    at com.sygate.scm.server.util.rmmutil.Win32EventLogAppender.append(Win32EventLogAppender.java:151)
    at org.apache.log4j.AppenderSkeleton.doAppend(AppenderSkeleton.java:251)
    at org.apache.log4j.helpers.AppenderAttachableImpl.appendLoopOnAppenders(AppenderAttachableImpl.java:66)
    at org.apache.log4j.Category.callAppenders(Category.java:206)
    at com.sygate.scm.server.util.rmmutil.SEPLogger.forcedLog(SEPLogger.java:77)
    at com.sygate.scm.server.util.rmmutil.SEPLogger.info(SEPLogger.java:53)
    at com.sygate.scm.server.util.rmmutil.SEPEventLogManager.logInfo(SEPEventLogManager.java:77)
    at com.sygate.scm.server.util.rmmutil.EventLoggerUtil.logEvent(EventLoggerUtil.java:525)
    at com.sygate.scm.server.util.rmmutil.EventLoggerUtil.logScheduledLiveUpdateStarted(EventLoggerUtil.java:935)
    at com.sygate.scm.server.task.LiveUpdateTask.run(LiveUpdateTask.java:390)
    at java.util.TimerThread.mainLoop(Timer.java:555)
    at java.util.TimerThread.run(Timer.java:505)

Operating Systems:

Comments 12 CommentsJump to latest comment

pete_4u2002's picture

how many SEPM's are connecting as load balance?

isn't the SEPm not getting the updates?

 

tyzlq's picture

Just one SEPM which is just installed and no sepm for load balance

How the SEPM gets the update? Just like SameerU suggests? I'm trying

Rafeeq's picture

I remember a simillar issue, Is liveudpate successful? In another case LU was successful but you would find these warnings.

SameerU's picture

Hi

Please follow the steps below

To register SEPM with LiveUpdate:
Click Start, then Run.
Type cmd, then click OK. This will bring up a command prompt.
At the command prompt type cd and the path to lucatalog.exe. By default the command would be:

cd C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin

Type lucatalog.exe -update

Regards

 

A. Wesker's picture

Hi,

Further details and full logs would be help in order to provide you an optimized assistance.

When you run LiveUpdate manually, how the LiveUpdate session ends ? All the definitions are not updated or only AV/AS Defs ?

Are you using Embedded or SQL Server for the database of your SEPM ?

Gather Log.LiveUpdate and SesmLu-0.log after reproduction of the issue.

Thanks for your comprehension.

 

Kind regards,

A. Wesker

tyzlq's picture

I use SQL Server 2008R2. When I run luall.exe manully, it goes fine.

luall.jpg

SameerU's picture

Hi

Can you please update on the solution provided

Regards

 

tyzlq's picture

I don‘t resolve the problem. Luall.exe works fine, but automatic in the sepm didn't all the time.

I doubt it has't permission somewhere, but I have no clue.

At the windows event viewer it shows "Access Denied".

event.jpg

SUPPORT-2-SUPPORT's picture

Sometime it happened that by executing command Luall.exe works fine but automatic didn't.

But we resolved this after re-installing LU and reconfigure the proxy settings.

Regards,

S2S

 

Please don't forget to mark your thread solved with whatever answer helped you.

James007's picture

you can call to symantec support and raised your sepm live update concern support ticket

SOLUTION