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SEPM 12.1.4 manual virus definition update from JDB file doesn't work

  • 1.  SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:31 AM

    I have two SEP servers newly (not customized yet) installed with embedded databases and replicated on Windows 2012 R2 Standard servers.

    No internet connection for both SEP servers. No LUA server.

    I downloaded jdb file yesterday "vd41b202.jdb". I uploaded it to "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming" folder.

    I'm waiting for some action in the folder "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content", but nothing happend at all.

    I see I have still old definitions information on SEPM console.

    Any idea?

     



  • 2.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:33 AM

    Please follow below process

    How to Uninstall and Reinstall LiveUpdate on SEPM 12.1 (Enterprise Edition or Small Business Edition)

    Article:TECH171060 | Created: 2011-10-04 | Updated: 2014-06-18 | Article URL http://www.symantec.com/docs/TECH171060


  • 3.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:37 AM

    Why do I have to uninstall or reinstall LiveUpdate if  SEP servers are just installed? They are completely new without any changes...



  • 4.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:41 AM

    Do you have follow below process ? Do you have received any error ?

    How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file

    Article:TECH102607 | Created: 2007-01-08 | Updated: 2014-04-23 | Article URL http://www.symantec.com/docs/TECH102607


  • 5.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:47 AM

    Be sure to copy and paste the .jdb file to this location. Copying the .jdb file allows the file to inherit the correct permissions from the enclosing folder. If you cut and paste (or move) the .jdb file into this location, the file may fail to process correctly



  • 6.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 05:47 AM

    Yes I did...That Why I'm asking for help, because there is no SEPM content for 32 or 64-bit definitions in mentioned folder above...

    The is just "ContentInfo.txt" file and there is nothing in...

     

    I have 87GB free space on C drive...



  • 7.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work
    Best Answer

    Posted Jun 26, 2014 06:01 AM

    I found the problem!!!

    I changed data folder to D drive during an installation...

    Even incoming folder exist on C drive too, the main one is on D drive!!!

    Now I see in content folder new definitions!!!!

     

    Thanks to Symantec for confusing information! Thanks James007 for quick response even your answers weren't the right one...at least you try to help me...Thanks!



  • 8.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 06:03 AM

    Where is specificly do I know the latest definitions information from SEPM console?

    You can find information here

    http://www.symantec.com/security_response/definitions.jsp



  • 9.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 06:33 AM

    Now I have updated definitions on SEPM 1 and SEP clients connected on this SEPM 1.

    Is it possile to update definitions on SEPM 2 from SEPM 1?

    Or do I have to manually upload JDB files to SEPM 2 too?

    Thanks for answer...



  • 10.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 06:40 AM

    Is it possile to update definitions on SEPM 2 from SEPM 1?

    You need to create replication both SEPM.

    Or do I have to manually upload JDB files to SEPM 2 too?

    If replication not possible you can update manually.

     



  • 11.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 06:48 AM

    Thanks...I have database replication scheduled.

    Just what I need to setup replication frequency, because I don't want to have old information status on SEPM 2 console.

     



  • 12.  RE: SEPM 12.1.4 manual virus definition update from JDB file doesn't work

    Posted Jun 26, 2014 07:08 AM

    How to add "Replication Partners" and Schedule Replication

    Article:TECH104986 | Created: 2008-01-22 | Updated: 2011-10-12 | Article URL http://www.symantec.com/docs/TECH104986

    Replication and considerations

    https://www-secure.symantec.com/connect/articles/replication-and-considerations