Dear All

I downloaded jdb file yesterday "vd41ea09.jdb". I uploaded it to "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming" folder.

I'm waiting for some action in the folder "C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Inetpub\content", but nothing happend at all.

I see I have still old definitions information on SEPM console.

Any idea?

Remove the old defintion and try again

Symantec Endpoint Protection Manager 12.1 is not updating 32-bit or 64-bit virus definitions due to corrupt content

Any.err extension file avail in inbox

Check this article for the issue of jdb not update

Symantec Endpoint Protection Manager is unable to update Virus Definitions via JDB with an Error: "Failed to initialize COM" in SesmLu.log

Forum related issue

https://www-secure.symantec.com/connect/forums/manual-updating-sepm-jdb-file-failing

try this

For the SEPM 12.X, which has internet access:

1. Uninstall LiveUpdate via Add/Remove Programs and then reinstall by running Lusetup.exe from the SEP installation media, or downloading the latest client from the article referenced below.

2. Open a command line, Start > Run > CMD

Navigate to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\Bin

3. Type in the following commands

lucatalog.exe -cleanup

lucatalog.exe -forcedupdate

4. The .JDB should now be able to update the SEPM's Virus Definitions

Do you see any .err files in the inbox?

Have you find any .err file?

Have you been tried my above comments?

Thanks 

Issue has been resolved