Endpoint Protection

 View Only
  • 1.  SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 22, 2014 05:42 AM

    Dear All,

    After my network down, My SEPM 12.1.4 has replication got stuck with "Submitting" status.

    I try to check network, it's OK.

    I try to re-add replicate partner, it's not work !! 

    Please help me.

    Thanks.



  • 2.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 22, 2014 05:50 AM


  • 3.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 22, 2014 06:21 AM

    What all are you replicating? How long does it "stick"? Are you sure it's not still just working?



  • 4.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Broadcom Employee
    Posted May 22, 2014 09:37 AM

    Hi,

    Following tips are worth to check:

    1. Make sure the replication Schedule is not set to “Automatic”.

    2. Make sure Liveupdate schedule is NOT set to “Continuous” or “Every 4 hours” & Replication should not overlap with scheduled Liveupdate session. 

    3. Lower the count of Content revisions in the Liveupdate settings.

    4. Ensure Windows Firewall is deactivated on the both SEPM for all the levels (Public network, Private Network, Domain Network).

    5. Port 8443 is not already in use and allowed for the both SEPMs.

    6. The certificate of the both SEPMs are valid.

    7. Live Update should never run continuously,make sure it's not conflicting with SEPM replication time.

    Refer this article: https://www-secure.symantec.com/connect/articles/replication-and-considerations

     



  • 5.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 22, 2014 11:02 AM
      |   view attached

    1. Make sure the replication Schedule is not set to “Automatic”. : Done !

    2. Make sure Liveupdate schedule is NOT set to “Continuous” or “Every 4 hours” & Replication should not overlap with scheduled Liveupdate session.  Done !

    3. Lower the count of Content revisions in the Liveupdate settings. Done !

    4. Ensure Windows Firewall is deactivated on the both SEPM for all the levels (Public network, Private Network, Domain Network). Done !

    5. Port 8443 is not already in use and allowed for the both SEPMs. Done !

    6. The certificate of the both SEPMs are valid. Done !

    7. Live Update should never run continuously,make sure it's not conflicting with SEPM replication time. Done !



  • 6.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Broadcom Employee
    Posted May 22, 2014 11:43 AM

    Hi,

    Thanks for the udpate.

    Total how many clients are in the network? Both the SEPM are on the same LAN or it's on WAN link?

    This issue has occurred suddenly or it's happening first time?



  • 7.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 22, 2014 09:35 PM

    Total Clients : 10,000+

    Both SEPM : WAN link (I already check transfer rate about [28 MB/Sec])

    This issue has occurred suddenly or it's happening first time? : Yes, First time. (Our network down yesterday after network up then the SEPM has replicate stuck "Submitting")

    -------------------------------------------------------------------------------

    Now, the replicate done !! not show submitting

    Time to replicate : 8 Hrs. (normally use 15-20 Mins)

    Do you have any idea or suggestion ?

    Thanks.



  • 8.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Broadcom Employee
    Posted May 23, 2014 04:51 AM

    Network failure could be one one of the reason however monitor subsequent replications and let me know the results.



  • 9.  RE: SEPM 12.1.4 replication got stuck with "Submitting" status

    Posted May 23, 2014 06:21 AM

    Now, it's back to normal. I don't know that happen ? 

    I checked the network is normal. 

    However, Thanks for help me :-)