Endpoint Protection

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  • 1.  SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 04, 2014 09:53 PM

    Hi, 

    I am running SEPM 12.1.4A from 10/30/2014 Sepm servers not processing the definisions. I have 5 SEPM servers  all are same (all using same SQL DB) all  showing same Virus definisions date on home tab.

    -I have tried luall.exe I see the defnitions getting downloaded but they are not publishing on SEPM.

    -I have tried downloading .JDB same issue,

    -I have tried Uninstall liveupdate / Clearing the definions and run the luall.exe issue same.

    -I have tried decrease Contenet revisons  from 20 to 1  nothing helped.. 

    -Also changed FG_CONTENT Max File Size restricted to unrestricted file growth 

    any other suggestions 

    Thank you, 

    Venkat..



  • 2.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 04, 2014 09:55 PM
    10/30/14 is what's showing?? Did you run symhelp to see what it shows? Did you call support?


  • 3.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 05, 2014 12:05 AM

    Yes it showing 10/30/2014 

    Yes ran symhelp I don't see any Errors / Warnings Reported 

    yes I call the support, they collected logs, they recomnded above soultions, I told them I alredy did those.. they colelcted logs (5hrs ago).. waiting ... to hear 

     

    Thank you, 

     

     

     



  • 4.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 05, 2014 12:11 AM

    Have you check system time ?

    Check below articles if applicable

    11.0 SEPMs using SQL 2005 databases are not properly processing/publishing AV definition updates

    Article:TECH211503  | Created: 2013-10-13  | Updated: 2014-01-24  | Article URL http://www.symantec.com/docs/TECH211503


  • 5.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 05, 2014 01:52 AM

    thank you for the link seems it is for  11.XX Versions not for the 12Version. 

    is this Works for 12 Version also ??

     

     



  • 6.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 05, 2014 01:56 AM
    Yes it's related sepm 11.x you can try in sepm 12.x may be issue resolved


  • 7.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 05, 2014 01:59 AM

    One more thing I have noticed Content folder "content\{535CB6A4-441F-4e8a-A897-804CD859100E}" & "content\{07B590B3-9282-482f-BBAA-6D515D385869}" inside I see  folder name 140930018  Same date showing in my SEPM managers. I deleted Couple of times same folder getting download. 

     



  • 8.  RE: SEPM 12.1.4A Not processing Virus Definitions

    Posted Oct 06, 2014 04:07 AM

    You might want to give this article a go:

    LiveUpdate and Content Troubleshooting for the Symantec Endpoint Protection Manager

    Article:TECH105924  |  Created: 2008-01-16  |  Updated: 2014-08-14  |  Article URL http://www.symantec.com/docs/TECH105924

    The log files it points out will be particularly useful for troubelshooting.  Feel free to attach them and we'll take a look.  Obviously, have a flick through yourself first, and remove any identifying information if you so wish.

    Following your latest post, I'd assume you mean it's stuck on 2014-09-30 rev.018 defs, right?