Endpoint Protection

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  • 1.  SEPM 12.1.5 cannot export the Computer Status log

    Posted Apr 12, 2015 07:57 PM
      |   view attached

    When you try to export the computer log you get an http 500 error.

     

     



  • 2.  RE: SEPM 12.1.5 cannot export the Computer Status log

    Posted Apr 12, 2015 07:59 PM

    Had this worked previously? Has anything changed?

    Have you tried running a repair of the SEPM?



  • 3.  RE: SEPM 12.1.5 cannot export the Computer Status log

    Posted Apr 12, 2015 08:09 PM

    Yes it did work before under ver 11. Have recently upgraded to 12.1 RU5. Has not worked since



  • 4.  RE: SEPM 12.1.5 cannot export the Computer Status log

    Posted Apr 12, 2015 08:43 PM

    Try a repair first.

    If that doesn't work, enable debugging and reproduce the issue. Post the scm-server-0.log for review

    How to debug the Symantec Endpoint Protection Manager



  • 5.  RE: SEPM 12.1.5 cannot export the Computer Status log

    Posted Apr 13, 2015 10:02 AM
    Have you tried both the web-based SEPM and the Java based SEPM? Is it only one or the other that is affected?


  • 6.  RE: SEPM 12.1.5 cannot export the Computer Status log

    Trusted Advisor
    Posted Apr 14, 2015 05:54 AM

    Hello,

    Check these articles:

    Symantec Endpoint Protection Manager Cannot Export Large Reports

    http://www.symantec.com/docs/TECH95349

    Managing log data in the Symantec Endpoint Protection Manager (SEPM)

    http://www.symantec.com/docs/TECH90856

    Changing timeout parameters for reviewing reports and logs

    http://www.symantec.com/docs/HOWTO81132

    Regards,