Endpoint Protection

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  • 1.  SEPM 12.1.5 client virus definitions not showing

    Posted Nov 18, 2014 06:16 AM

    Hi,

    Since I upgraded my SEPManager and Windows clients to 12.1.5 the virus definitions are not reported to the manager.

    When I check the SEP-client on the workstations, I see it is updating correctly, but it is not reporting to the manager.

    SEPM12.1.5-VirusDefinitions.png

    I've searched the forums for information, but I could not find it.

    SymHelp doen't report any issues.

    I will continue to investigate myself, but tips are welcome :)

     

    Kind regards,

    Roel



  • 2.  RE: SEPM 12.1.5 client virus definitions not showing

    Posted Nov 18, 2014 06:26 AM

    How often do they heartbeat in? Try to force a check in and it should update accordingly in SEPM.



  • 3.  RE: SEPM 12.1.5 client virus definitions not showing

    Posted Nov 18, 2014 06:27 AM

    Have seem many such issues after upgrading to 12.1.5.

    Move all those clients to different group give it some time and put them back, it will update



  • 4.  RE: SEPM 12.1.5 client virus definitions not showing

    Broadcom Employee
    Posted Nov 18, 2014 08:21 AM

    Hi,

    Could you restart smc service on 2-3 client machines?

    Also create a new group and assign new policy to it, move all those clients in the same group.

     



  • 5.  RE: SEPM 12.1.5 client virus definitions not showing

    Posted Nov 25, 2014 05:41 AM

    Unfortunatly I could not solve the problem with your suggestions. I tried to repair the SEPM install, but that also didn't work. Uninstall and reinstall of the SEPM solved the problem. Using the Server Private Key Backup, the reinstall was easy to do.

    It's the easy way out, but also the quickest.

    Thanks for the input. 

    Kind regards,

    Roel 



  • 6.  RE: SEPM 12.1.5 client virus definitions not showing

    Broadcom Employee
    Posted Nov 25, 2014 05:45 AM

    Thanks for the update, Roel!