Endpoint Protection

Hello,

Since few weeks now, our 5 SEPMs are not able to update our Win32 virus definitions.

For our managers, we are using Windows 2012 Datacenter 64-bits version and a SQL Database is hosted on a separate server.

We are not using a proxy.

Troubleshooting steps followed:

I followed many times this article:

https://support.symantec.com/en_US/article.TECH166923.html

and also may times reinstalled LiveUpdateversion 3.3.100.15 with re-registration with lucatalog.exe - cleanup and then lucatalog.exe -forcedupdate

When i launched LUALL.exe manually, i got the following error message.

LU1825: LiveUpdate could not understand how to install this update.  You may need to get the latest version of LiveUpdate before you can install this update.  Click here for more information on this error

No issue with FG_content group as it is already set to Autogrowth.

We reduced revision from 50 to 30, but same issue

I also totally reinstalled SEPM on one manager without better success.

I also tried with JDB file but after some time, the file is renamed with .err extension and Win32 definitions are not updated

When i am tryin LiveUpdate from SEPM console, the update of Win32 definition is not working as well.

Find attached Log.liveupdate file

Each time i deleted content from {07B590B3-9282-482f-BBAA-6D515D385869} (for Win64 definitions), it is correctly populated again with 30 latest definition and a full.zip file in the most recent folder.

For {535CB6A4-441F-4e8a-A897-804CD859100E} (for Win32 def), after deletion of the content, it is populated again with the 30 latest definition but the latest one is 150407057 and there is no Full.zip file in any sub-folders.

As i have exactly the same issue for all managers, i am assume an error at database level but do not know how to find and fix that issue....

What can i do more, please?

Thank you by advance for your support.

Fabrice

Attachment(s)

Log.zip   17 KB 1 version

I suggest you can contact symantec support.

Same problem thread

https://www-secure.symantec.com/connect/forums/clients-sep-32bits-not-update-sepm12

Thank you James007

I already have a ticket number opened for this issue... but the only thing support is trying or asking me is reinstalling LiveUpdate in different way.... but i always have the same trouble.

Indeed the thread seems related to my issue, do yo uthing i can request them that tool directly?

Thank you for your reply James007

Regards,

Fabrice

Thank you James007 for your prompt reply!

I already opened a ticket with the support but they always asked me to remove/install LiveUpdate in different ways.

Do you think that they can provide me that tool directly?

Thank you.

Best regards,

Fabrice

Symantec support will provide tool.

They will provide it but a support case needs to be opened first. Once done, they will send you the download instructions.

Did you ensure you got the correct liveupdate version installed?

Because, when you install the wrong Liveupdate, you get this error.

Yes,

This the version from the installer and re-download it from FileConnect.

LuComServer version: 3.3.100.15

Regards,

Fabrice

Additional screenshot showing the issue....

Still waiting for reply from the support.

Thank you.

some log files for your review

Attachment(s)

SesmLu_6.zip   243 KB 1 version

another one

Attachment(s)

scm-server-0_56.zip   3 KB 1 version