Endpoint Protection

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  • 1.  SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:22 PM

    Doing the SEPM 12.1.6 upgrade from 12.1.5.
    Live Update is still running after 3 hours so the upgrade is stalled there.

    Last entry is "Installation SEPM Iron Settings 12.1 RU6 (1 of 1) complete

    How do I get past this? Or does this take a really long time?!?



  • 2.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:25 PM

    3 hours seems excessive.
     

    Do you remember how many content revisions were kept?



  • 3.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:33 PM

    No



  • 4.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:36 PM

    The installation is at "Starting Symantec Endpoint Protection Manageer service... Done" then into Live Update.



  • 5.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:39 PM

    Is there any errors in scm-server-0.log or log.lue files?



  • 6.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:42 PM

    If all else fails I'll load the image and start over.



  • 7.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 04:44 PM

    I've seen it take awhile, 3 hours is excessive but if you don't have any errors, I'd let it run. Of course the other option would be to uncheck the option to run LiveUpdate after the upgrade completes



  • 8.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 05:04 PM

    Well, there are a lot of "errors" in the cm-server-0.log that look like installation waiting for and starting services...
    2016-04-14 11:33:01.765 THREAD 31 WARNING: AgentOnlineStatusTask Exception:java.net.ConnectException: Connection refused: connect
    2016-04-14 11:33:08.832 THREAD 31 WARNING: SemWebService is not running, tomcat server is running Liveupdate or waiting SemWebService to start...



  • 9.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 05:08 PM

    Clients are connecting to SEPM!



  • 10.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 05:21 PM

    SEPM opens & looks normal!
    Maybe If I can just end LU? Don't think I can just do that in Task Manager.



  • 11.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 06:08 PM

    Yea if nothing else you can reboot it. See what happens with LU when it comes back up.



  • 12.  RE: SEPM 12.1.6 upgrade, Live Update hung?

    Posted Apr 14, 2016 06:32 PM

    I killed the LU process. Seems it was completed as the defs are OK and up to date.

    We'll see if SEPM updates properly. All clients are connected.