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SEPM 12.1RU1 MP1 issue

  • 1.  SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 02:47 AM

    HI,

     

    Recently I have installed SEPM 12.1 RU1 MP1 and restore backup from 11 SEPM backup file

    Everything is working fine. Expect reporting and monitor logs. It’s not showing any logs and report while I pull the report or log from SEPM server.

    find below snap....

    Please share your opinion.



  • 2.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 19, 2012 02:51 AM

    did you restart the server?

    how many clients are reporting?



  • 3.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 02:59 AM

    thanks for replay ..

    yes i have restart server ...

    1700 clients reporting...



  • 4.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 19, 2012 03:37 AM

    do you mean has it resolved after restart?

     



  • 5.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 03:39 AM

    no its still not showing any logs or reports ...



  • 6.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 19, 2012 03:45 AM

    umm..does the client shows in client tab?



  • 7.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 04:21 AM

    YES..



  • 8.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 19, 2012 04:40 AM

    hope there is filter ( in advance settings)?

    can you open a support ticket?

     



  • 9.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 08:22 AM

    Hi,

    iwhen i try to pull the same reports from home page from favorite reports, i get it but issue with reports and moniter tab..what was the resone behand in that,,,



  • 10.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 19, 2012 07:46 PM

    Hi Revenge,

    You have to know that the restore of a backup from a SEPM 11.x to a SEPM 12.x is not supported because of the database schema modifications between the two product versions.

    The below article confirms it:

    Using 11.x disaster recovery files with Symantec Endpoint Protection Manager 12.1

    I would suggest you to reinstall a new SEPM 11.x, restore your backup and then only upgrade to 12.1 or only use you text file as "backup" in a new SEPM 121.

    Best regards,

    Shulk.

     



  • 11.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 19, 2012 11:32 PM

    hadn't read the entire comment. Thumbs up to above advice!

    definetly it is not supported :-) install SEPM to version RU 7 the DB backup you had taken restore than upgrade to SEPM 12.1 RU 1

     



  • 12.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 21, 2012 03:20 AM

    Thanks of replay

    If you have any Symantec link or documents which mention backup from a SEPM 11.x to a SEPM 12.x is not supported..

    So I can forward to same link or documents to my team.



  • 13.  RE: SEPM 12.1RU1 MP1 issue

    Broadcom Employee
    Posted May 21, 2012 03:34 AM

    It is not possible to directly restore an 11.0 backup on a 12.1 system - the recommended steps are to restore on a new 11.0 SEPM install, then upgrade to 12.1.
     

    check this link

    Using 11.x disaster recovery files with Symantec Endpoint Protection Manager 12.1

    http://www.symantec.com/docs/TECH162071



  • 14.  RE: SEPM 12.1RU1 MP1 issue

    Posted May 21, 2012 08:46 AM

    Hi Revenge,

    I provided you the link in my previous post. Here it is again:

    http://www.symantec.com/docs/TECH162071

    Best regards,

    Shulk.