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SEPM 12.x Error

Created: 04 Oct 2012 | 43 comments

Hi,

I have SEPM 12.1 Small Business Edition,I have lost my user name and password for the same.So please help me resolve this issue...

 

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Ashish-Sharma's picture

HI,

Symantec Endpoint Protection 12.1 has a new and safer mechanism to reset passwords. To reset the password, click the "Forgot your password?" link on the Manager logon screen.

User name is ADMIN

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

But When I clicked on the "I forgot Password" Tab it gives me a window which tells me that "The administrator will receive an email message with a link to activate the Temporary password." But I dont know the administrator email address.So how can I get email address of administrator.Please help??

 

Ashish-Sharma's picture

HI,

Are you accessing SEPM using SEPM authentication or AD authentication?.

If SEPM authentication you can excute resetpass.bat

Windows 2003 :

Located under Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\

Windows 2008:

Located under Program Files (x86) \Symantec\Symantec Endpoint Protection Manager\Tools\

 

Enter User name and password as admin.

You will get prompt to change password.

Note:

 Try to excute the resetpass.bat through command prompt as adminstrator if it not works in normal excution.

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Hi,

I have installed SEPM in Windows Professional 2007 (x86) edition.Even I also run the reserpass.bat but it shows me message given below:

 

English
initDatasource dbport:2638
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: ================== Server Environment ===================
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.name = Windows 7
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.version = 6.1
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: os.arch = x86
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.version = 1.6.0_24
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vendor = Sun Microsystems Inc.
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.name = Java HotSpot(TM) Client VM
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.vm.version = 19.1-b02
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manag
er\jre
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection M
anager\tools\..\tomcat
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: java.user = null
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.language = en
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: user.country = IN
5 Oct, 2012 10:43:20 AM com.sygate.scm.server.util.ServerLogger writeHeader
SEVERE: scm.server.version = 12.1.671.4971
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
Could not connect to the database, wait for 1 second to retry... caller: getData
SourceDBConnection
.
.
.
.
.
 
"
 
Now what should I do.Please help.
 
Ashish-Sharma's picture

HI,

When you try provide uner name and password any error Popup ?

Thanks In Advance

Ashish Sharma

 

 

Ashish-Sharma's picture

Could you please upload the scm-server-0.log and catalina.out file from \program files\Symantec\symantec endpoint protection manager\tomcat\logs

Check Database services are running or not ?

Try to this ...

These errors indicates that it can be a problem with the database. Please try these steps:

  1. Stop  Symantec Embeded Database and Symantec Endpoint Protection Manager Services in the services.msc

  2. Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old

  3. Click Start, click on Run and Type “CMD” then click OK

  4. In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv11.exe.

  5. Force the recreation of sem5.log. Type: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter

  6. Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service

  7. Start the Symantec Endpoint Protection Manager service.

  8. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly

  9. If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager.

 

If these steps will not help I am afraid that you should make the Disaster Recovery procedure without recovering the database.

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

It doesnot ask me for user name and password.But I also tried to login with admin for both user name and password, but getting same. I have attached the screen shot of error please check it....

 

AttachmentSize
Doc1.docx 275.89 KB
Gautamj90's picture

Please update on this...Please Help..

 

Ashish-Sharma's picture

Could you please upload the scm-server-0.log and catalina.out file from \program files\Symantec\symantec endpoint protection manager\tomcat\logs

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Hi,

Please find the attached "scm-server-0.log and catalina.out" file.

AttachmentSize
New folder (2).rar 1.65 KB
Ashish-Sharma's picture

These errors indicates that it can be a problem with the database. Please try these steps:

  1. Stop  Symantec Embeded Database and Symantec Endpoint Protection Manager Services in the services.msc

  2. Go to "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\" and rename sem5.log to sem5.log.old

  3. Click Start, click on Run and Type “CMD” then click OK

  4. In the Command Prompt type: "CD C:\Program Files\Symantec\Symantec Endpoint Protection Manager\ASA\win32\" and press Enter this will change directories to the folder containing dbsrv11.exe.

  5. Force the recreation of sem5.log. Type: dbsrv11 -f "C:\Program Files\Symantec\Symantec Endpoint Protection Manager\db\sem5.db" and press Enter

  6. Click Start, click on Run and Type “services.msc” then click OK and start the Symantec Embedded Database Service

  7. Start the Symantec Endpoint Protection Manager service.

  8. If it stays started then go ahead and log into the Symantec Endpoint Protection Manager and everything should now be working properly

  9. If the Symantec Endpoint Protection Manager service fails to start then run Management Server Configuration Wizard in order to log in to the Symantec Endpoint Protection Manager.

 

Unable to login to the Symantec Endpoint Protection Manager console with authentication failed error.

http://www.symantec.com/business/support/index?page=content&id=TECH104391

 

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Hi,

I am getting error on step no 5. Please check the attachment

AttachmentSize
Doc1.doc 220.5 KB
Gautamj90's picture

please update on this..Please help..

Ashish-Sharma's picture

HI,

Kindly provide size of sem5.db ?

Try to This.

Unable to login to the Symantec Endpoint Protection Manager console with authentication failed error

http://www.symantec.com/business/support/index?page=content&id=TECH104391

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Its 2.27 GB and I have tried to shrink the data base with theShrinkEmbeddedDB tool also but its giving "Fail to upload the DB". But it still not working.Please Help..

Ashish-Sharma's picture

Run the Management Server Configuration wizard to restore connectivity to the database

Reference :

http://www.symantec.com/business/support/index?page=content&id=TECH104391

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

 

Hi,

I am also getting this error when I am manually try to starting the Symantec Embedded Database Service "The Symantec Embedded Database service on local computer started and then stopped. Some service stop automatically if they are not in use by other services or programs.Please Help...

 

Ashish-Sharma's picture

HI,

You can run  the Management Server Configuration wizard to restore connectivity to the database

Because Database connectivity are lost

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

What are steps to run Management Server Configuration wizard. Please Help...

 

Ashish-Sharma's picture

Run Management server Configuration wizard..from start - all prog --sepm--Symantec endpoint Management Tool.

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

I run Sepm and after welcome page when I clicked on next page it gives me "Embedded Database is not started".What should I do now...Help...

AttachmentSize
Document.doc 616.5 KB
Ashish-Sharma's picture

This issue can be corrected via the following steps:

  1. Reboot the server.
  2. Run a repair install of the Symantec Endpoint Protection Manager via Add or Remove Programs

Reference :

The Symantec Embedded Database service will not start

http://www.symantec.com/business/support/index?page=content&id=TECH143654

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Hi,

I have repair the SEPM but when I run the run the Management Server Configuration wizard,I getting same error "Embedded Database is not started" when I clicked on next tab on next page.Please help..

Ashish-Sharma's picture

HI,

Try to start Embedded Database service.

Thanks In Advance

Ashish Sharma

 

 

Gautamj90's picture

Hi,

Its ginving "The Symantec Embedded Database service on local computer started and then stopped. Some service stop automatically if they are not in use by other services or programs." errorPlease Help...

Ashish-Sharma's picture

HI,

You database services not running please follow Disaster recovery process and Reconfigure SEPM server

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

whats the size os sem5.log?

can you attach the logs from last 20 lines?

Gautamj90's picture

Its 2.7 MB.And I have also attached it.

AttachmentSize
sem5.rar 111.23 KB
Ashish-Sharma's picture

HI,

Kindly provide Hard Disk Free space ?

 

 

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

not much in the log, is there any error in out.log?

 

Gautamj90's picture

I have attached it you can check it..

AttachmentSize
out.rar 6.4 KB
Ashish-Sharma's picture

Failed to redo a database operation (id=4, page_no=0x11d, offset=0x111) - Error: Cannot access file 'C:\Program Files\Symantec\Symantec Endp
I. 10/06 12:32:29. Recovery complete
E. 10/06 12:32:29. Internal database error *** ERROR *** Assertion failed: 100904[sem5] (11.0.1.2472)
Failed to redo a database operation (id=4, page_no=0x11d, offset=0x111) - Error: Cannot access file 'C:\Program Files\Symantec\Symantec Endp -- transaction rolled back
I. 10/06 12:32:29. Database server shutdown due to startup error

 

Check this thread

https://www-secure.symantec.com/connect/forums/cannot-start-sem5-database#comment-6083311

https://www-secure.symantec.com/connect/forums/sepm-12-embedded-database-rebuild-fails#comment-6143771

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

ok, the db is corrupted

The sem5.log may be corrupted. Try to follow the steps from TECH96159;

- If the procedure above does not work, perform a disaster recovery:

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

 

the error from logs is same as mentioned in this link

http://www.symantec.com/business/support/index?page=content&id=TECH167275

Gautamj90's picture

If I remove and reinstall SEPM in other drive, will it affect my license and client machine.

pete_4u2002's picture

no, unless you have all the correct backups i.e. certificate and working DB.

Gautamj90's picture

See I never take the backup from "Database backup and Restore". In place of this I have copied Entire Symantec folder from C:\Program Files.Will this copied files work for restoration ??.

Ashish-Sharma's picture

HI,

As per Document follow and take backup

Symantec Endpoint Protection 12.1: Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH160736

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

was that working fine earlier?

if yes, you can try to restor and re run management configuration wizard.

Gautamj90's picture

Do I have to reinstall the Symantec Enpoint in all the client machine if I reinstall the SEPM in other drive.

Ashish-Sharma's picture

No,

You can use old Databse SEP client automatic connect .

Thanks In Advance

Ashish Sharma

 

 

pete_4u2002's picture

no if the correct certificates are restored.

check this DR link for SEP 12.

http://www.symantec.com/docs/TECH160736