Endpoint Protection

Hello guys,

    We have issue with SEPM.Our SEPM clients rea getting offline manager console.

*we checked manually in that offline computers and verify,its online in clients computer ,connected to manager server and policy are updated.but in manafer server its look offline.

Give us solution please

You need to enable sylink debugging to check the communication between client/SEPM and see why it is dropping.

Enable sylink debugging for Endpoint Protection clients

but that offline client is connected to manager server.in console its show offline

@ brian  :enable sylink debugging is it in clint pc or manager server.??

Client pc

If you change the policy serial number in SEPM (by changing any policy), is the new policy serial number getting updated in the SEP client?

If the policy serial number updates, make sure that the client-server communication mode is set to "PULL" mode.

If the policy serial number doesn't update, then check if you have more than one domain in the SEPM console (as in the picture below). If there are more than 1 domain, switch to other domain and check if the client is shown as online in the other domain.