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SEPM Communication

Updated: 21 May 2010 | 7 comments
Gdude's picture
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Greetings,

I'm curious how SEPM appears to be talking to my clients yet is not updating regularly with the current client information.  My example is that all of my clients show the most current AV definition file but SEPM shows the clients as being about a week out of date.  I have updated the sylink and all clients show (green dots) active communication with SEPM.  Even last check-in on each client shows current date and time.

What would cause SEPM to show updated info in one area but not others?

Thanks

Gdude

Comments

Vikram Kumar-SAV to SEP's picture
09
Nov
2009
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 Is the SEPM itself updating

 Is the SEPM itself updating the definitions ??

On home tab What is the Manager Virus Definition Version.

or check under Admin-Server-Local Site-Show Liveupdate Downloads and check what is the revision for 32bit virus definitions..

Rafeeq's picture
09
Nov
2009
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Hi

How you have configured the liveupdate to get it from the manager or clients take from liveupdate.
https://www-secure.symantec.com/connect/forums/symantec-endpoint-protection-client-displays-wrong-version-definitions
make sure your SEPM has the latest defs.
Whats the version of SEPM you are running?

Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq

Gdude's picture
09
Nov
2009
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Well I'm not sure how or why

Well I'm not sure how or why but it seems to be working now.  The only thing I really did was to go to each client (my clients are servers by the way...not user workstations) and have SEP pull the updated policy from the SEPM.  After about 15 minutes SEPM seemed to update everything.

I seem to have inconsistant communications between SEPM and clients...not the first time this has happened.

Manager has current def as do clients.

Vikram Kumar-SAV to SEP's picture
09
Nov
2009
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Change Push mode to Pull mode

Change Push mode to Pull mode and increase the hearbeat interval to 10-15 minutes..May be bcoz of push mode some kind of bottleneck might be happening.. 

Gdude's picture
09
Nov
2009
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Ok..done.  Do I leave Inherit

Ok..done.  Do I leave Inherit policies and settings from parent group...unchecked?

Vikram Kumar-SAV to SEP's picture
09
Nov
2009
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If it unchecked then you will

If it unchecked then you will have to make the communication settings for each group.

Gdude's picture
09
Nov
2009
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Ok.  Thanks Vik I will keep

Ok.  Thanks Vik

I will keep an eye on it over next few days and let you know how it worked out.

G