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SEPM console displaying outdated information

Created: 18 Jun 2013 • Updated: 18 Jun 2013 | 2 comments
ThaveshinP's picture
This issue has been solved. See solution.


I am running a SEP 12 Windows 2008 server (12.1.2015.2015). Only recently did we notice that when displaying the client info within the console,

the information is incorret - outdated. When I check the actual SEP agent - all is up to date? Why would the information not be updating to the console

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Rafeeq's picture

check read permission on this folder

Browse to \Program Files\Symantec\Symantec Endpoint Protection Manager\data\outbox\agentinfo

 Look for any .err files or tmp files & Dat files

if you find them then take a back up , delete all the .err tmp files, restart sepm service.

ThaveshinP's picture

Not permission issue , ran a repair and restarted the SEPM service. Then ran an update on group to "update content" and now showing correct information.