EMEA Endpoint Management and Mobility Group (EMM)

SEPM console not sending auto email notification

SEPM console version 12.1 RU3

Operating system windows server 2008 R2 enterprise / database SQL 2008 R2 enterprise

What was the condition set? when was the last time you received auto notification?

was there any change in configuration?

I migrating my all client form old server to my new server that’s why I configured email notification  on my new server but it is not responding, the same setting I have done here which I am using in my old server.

what have you configured under

Admin 

Servers 

Mail server properties tab.

If you configured ID and password. 

Remove those and check again.

https://www-secure.symantec.com/connect/forums/email-alerts-failing#comment-8149461

is the old server SEPM 11?

Hi Deepak,

please confim,

Configure SEPM to connect to the email server:

1. In the Symantec Endpoint Protection Manager console, click Admin.
2. Click Server panel.
3. Select the Management Server for which you wish to configure the email server and go to Edit Server Properties..
4. In the Server Properties dialog box, click the Mail Server tab.
5. Enter the Server Address, which would be an IP address, host name, or domain name of the email server.
6. Enter the Port Number for the email server that sends the notifications.
7. Enter the User name of the account on the email server. If you want to configure administrator email notifications, you should use the format user@domain in this text box. If the text box is left blank,SYSTEM@computer name sends the notifications.
8. Enter a Password of the account on the email server. This field is mandatory if the email server requires authentication

check this llink also,

https://www-secure.symantec.com/connect/forums/email-alerts-failing

Check if the blow article was followed.

How to Configure Symantec Endpoint Protection Manager to Send Email Alerts

http://www.symantec.com/business/support/index?pag...

Hi,

Have you configured SMTP server settings properly?

Regards

Ajin

no both server having 12.1 RU3 version

from the new server are you able to telnet to SMTP server?

i checked your artical and put the below mention setting

server address
port
sender email address

and set the notification condition it started send notification but it still showing same error in sepm console

I would confirm the port number and also verify if you are able to telnet smtp.

Hello,

Check this Article:

How to Configure E-mail Alerts in the Symantec Endpoint Protection Manager (SEPM)

http://www.symantec.com/docs/TECH105865

To enable e-mail alerts, you must configure the SEP Manager to use your email server, then configure e-mail alerts as necessary. 

Configure SEP Manager to connect to the email server:

1. In the SEP Manager console, click Admin.
2. Click the Server panel.
3. Select the Management Server for which you wish to configure the e-mail server.  Go to Edit Server Properties..
4. In the Server Properties dialog box, click the Mail Server tab.( For SEP 12.1 choose Email Server ) 
5. Enter the Server Address, which would be the IP address, host name, or domain name of the email server.
6. Enter the Port Number for the email server that will send the notifications.
7. Enter the User name of the account on the email server. If you want to configure administrator email notifications, you should use the format user@domain in this text box. If the text box is left blank, SYSTEM@computer name sends the notifications.
8. Enter a Password of the account on the email server. This field is mandatory if the email server requires authentication.

Configure email alerts:

1. Click Monitors.
2. Click Notifications tab.
3. Click the View Notifications button.
4. Click the Notification Conditions button.
5. Click Add.
6. Choose the event that you want to be alerted on, such as Virus definitions out-of-date.
7. Enter the requested information in the Add Notification Condition window that pops up.
8. Click OK.

NOTE: Symantec Endpoint Protection Manager (SEPM) 12.1.1101.401 (RU1 MP1) supports sending email notifications in plain text format. 
The default format remains HTML. 
To send notifications in plain text format, the SEPM administrator must edit the conf.properties file on the server and add the following new line:
scm.email.content.type=text/plain

Hope that helps!!

We are using only port 25 for mail server

can you telnet on port 25?

i am able to telnet on port 25

can you enable finest logging and check for failure.

how i can enable it if you have step forward me.

set the logging to Finest

http://www.symantec.com/business/support/index?page=content&id=TECH102413

i had locked the case with symantec and we just finished this issue by repair console with use of sepm setup file and everything is working fine now.