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SEPM console started crashing after i upgraded it from11.0.7000.975 to 11.0.7300.1294

Created: 22 Mar 2013 • Updated: 22 Mar 2013 | 18 comments
I have SEPM 11 on window 2003 SP2 managing around 100 clients ..and it was working fine until I upgraded it to a newer version, see above . It crashes a lot and not funtional any more . some times i can login by restarting SEPM service but it stays on only for 5 min and crashes again...its not updating virus def to clients anymore ..below are two error messages I get
 
1- Failed connection to the server
Make sure that the server is running and your session has not timed out.
If you can reach the server but cannot log on, make sure that you provided the correct parameters.
If you are experiencing network issues, contact your system administrator. ErrorCode: 0x80020000
 
2- unexpected server error
 
got a question though if I rerun mangement server configuration wizard  ..will it not over right clients connections and all previous settings which were running fine before ?? I suspect that i have to reconnect all the clients again..any suggestion ?
 
or any one has any fix for this
Operating Systems:

Comments 18 CommentsJump to latest comment

Mithun Sanghavi's picture

Hello,

No, it would not overwrite clients connections and all previous settings which were running fine before.

Either you could run the 1) Mangement server configuration wizard

OR

2) Run the upgrade wizard located: 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\upgrade.bat'

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

W007's picture

hello,

Try to repair sepm for add remove pograme.

 

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

Rafeeq's picture

Mithun is right. run the upgrade.bat file once. and management server config wizard if it fails

post the smc-server0.log found under sepm\logs\tomcat folder

 

consoleadmin's picture

Check it for your first error

failed connection to the server
when selecting "Download LiveUpdate Content", it reports Failed to connect to server and ErrorCode [0x80020000]
Article:TECH93563 | Created: 2009-01-21 | Updated: 2009-01-15 | Article URL http://www.symantec.com/docs/TECH93563

https://www-secure.symantec.com/connect/forums/rec...

For second Error

Unexpected server error
"Unexpected server error" occurs before logging into Symantec Endpoint Protection Manager(SEPM) console
Article:TECH146458 | Created: 2010-12-17 | Updated: 2011-10-05 | Article URL http://www.symantec.com/docs/TECH146458

https://www-secure.symantec.com/connect/forums/err...

Thanks.

Chetan Savade's picture

Hi,

Try the following steps.

Open the IIS manager by clicking on Start--Run and then type inetmgr click OK, this will open the IIS manager console.

-Expand the Server Name on the Left side, then expand Sites, click on Symantec Web Server ,

-Right Click on Symantec Web Server you will have option Edit Bindings ,click on it and edit the Bindings and make sure IP Address is All Unassigned and Port is 8014 (It can Vary depending upon what port SEPM is using in IIS), Click on OK then close the Bindings window.

-Click on Symantec Web Server

-In the middle top left section of IIS manager modify the Group view by Area.

-Under IIS area you will see Authentication,right click and click on open Feature you will see ASP.NET Impersonation which will be enabled.

-Right click on that and click on Disable.

Restart the IISAdmin service and then start the Symantec Endpoint protection Manager service.
 

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

fida's picture

I tried upgrade.bat file and it upgraded successfully but console still crashes and no luck ..so I decided to do Management server configuration wizard but got msge that server port 8443 is in use by other application. reboot did not help. so thought to check with you guys first before changing the server port and continue ?

here is the text fo scm-server0.log file. Let me know if you want to see any other log file ? I can post here

2013-03-22 15:36:38.590 SEVERE: ================== Server Environment ===================
2013-03-22 15:36:38.604 SEVERE: os.name = Windows 2003
2013-03-22 15:36:38.604 SEVERE: os.version = 5.2
2013-03-22 15:36:38.604 SEVERE: os.arch = x86
2013-03-22 15:36:38.604 SEVERE: java.version = 1.7.0_09
2013-03-22 15:36:38.604 SEVERE: java.vendor = Oracle Corporation
2013-03-22 15:36:38.604 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-03-22 15:36:38.604 SEVERE: java.vm.version = 23.5-b02
2013-03-22 15:36:38.604 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2013-03-22 15:36:38.618 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-03-22 15:36:38.618 SEVERE: java.user = null
2013-03-22 15:36:38.618 SEVERE: user.language = en
2013-03-22 15:36:38.618 SEVERE: user.country = US
2013-03-22 15:36:38.618 SEVERE: scm.server.version = 11.0.7300.1294
2013-03-22 15:36:46.573 SEVERE: ================== StartClientTransport ===================
2013-03-22 15:36:47.819 SEVERE: Schedule is started!
2013-03-22 15:40:28.822 SEVERE: Schedule is stopped!

Chetan Savade's picture

Hi,

As per the provided logs there is not any error.

However attach scm-server-0.log, scm-server-1.log& Catalina.out log to the thread.

Check the eventveiwer as well. There must be some info.

Meanwhile you can check by changing server port number.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Rafeeq's picture

its crashing coz port 8443 is in user as mentioned in the configuration wizard.

run the wizard again and change the port to 8444 complete the wizard. You should be able to log in.

fida's picture

Hi Chetan, see the text of scm-server-1.log, could not attach as .out and .log file extenstions are not allowed to upload

2013-03-22 15:28:09.236 SEVERE: ================== Server Environment ===================
2013-03-22 15:28:09.236 SEVERE: os.name = Windows 2003
2013-03-22 15:28:09.236 SEVERE: os.version = 5.2
2013-03-22 15:28:09.236 SEVERE: os.arch = x86
2013-03-22 15:28:09.236 SEVERE: java.version = 1.7.0_09
2013-03-22 15:28:09.236 SEVERE: java.vendor = Oracle Corporation
2013-03-22 15:28:09.236 SEVERE: java.vm.name = Java HotSpot(TM) Server VM
2013-03-22 15:28:09.236 SEVERE: java.vm.version = 23.5-b02
2013-03-22 15:28:09.236 SEVERE: java.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\jre
2013-03-22 15:28:09.236 SEVERE: catalina.home = C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat
2013-03-22 15:28:09.236 SEVERE: java.user = null
2013-03-22 15:28:09.236 SEVERE: user.language = en
2013-03-22 15:28:09.236 SEVERE: user.country = US
2013-03-22 15:28:09.251 SEVERE: scm.server.version = 11.0.7300.1294
2013-03-22 15:28:12.271 SEVERE: ================== StartClientTransport ===================
2013-03-22 15:28:13.041 SEVERE: Schedule is started!
2013-03-22 15:30:40.517 SEVERE: An error occurred while building the full package dir. Checksum = ba809dbcaed15aaec7d4c44b6e94de16
2013-03-22 15:30:40.611 SEVERE: Unknown Exception
com.sybase.jdbc2.jdbc.SybConnectionDeadException: JZ0C0: Connection is already closed.
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseSybConnectionDeadException(ErrorMessage.java:816)
at com.sybase.jdbc2.jdbc.SybConnection.markDeadTryHA(SybConnection.java:1652)
at com.sybase.jdbc2.timedio.InStreamMgr.markDead(InStreamMgr.java:160)
at com.sybase.jdbc2.timedio.Dbio.doRead(Dbio.java:334)
at com.sybase.jdbc2.timedio.InStreamMgr.readIfOwner(InStreamMgr.java:516)
at com.sybase.jdbc2.timedio.InStreamMgr.doRead(InStreamMgr.java:277)
at com.sybase.jdbc2.tds.TdsProtocolContext.getChunk(TdsProtocolContext.java:580)
at com.sybase.jdbc2.tds.PduInputFormatter.readPacket(PduInputFormatter.java:229)
at com.sybase.jdbc2.tds.PduInputFormatter.read(PduInputFormatter.java:104)
at com.sybase.jdbc2.utils.CacheStream.read(CacheStream.java:187)
at com.sybase.jdbc2.tds.TdsInputStream.read(TdsInputStream.java:91)
at com.sybase.jdbc2.jdbc.RawInputStream.read(RawInputStream.java:279)
at com.sygate.scm.server.util.DatabaseInputStream.read(DatabaseInputStream.java:66)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:235)
at java.io.BufferedInputStream.read1(BufferedInputStream.java:275)
at java.io.BufferedInputStream.read(BufferedInputStream.java:334)
at com.sygate.scm.util.Utility.saveFile(Utility.java:2477)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:710)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:41.767 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
at com.sygate.scm.server.task.IISCacheTask.run(IISCacheTask.java:148)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:41.939 SEVERE: Unexpected server error. in: com.sygate.scm.server.task.IISCacheTask
com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
at com.sygate.scm.server.task.IISCacheTask.run(IISCacheTask.java:148)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 6 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1662)
at com.sygate.scm.server.task.IISCacheTask.run(IISCacheTask.java:148)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
... 3 more
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 6 more
2013-03-22 15:30:42.345 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
at java.util.logging.Logger.log(Logger.java:522)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:816)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:40.611 SEVERE: DomainId: null
SiteId: 92659C250909CF5F00A9A1AC12698132
ServerId: BD27F5460909CF5F00C0267A369EA41B
SystemEventId: 1281
EventDesc: JZ0C0: Connection is already closed.
MessageId: -1
ErrorCode: -1
com.sybase.jdbc2.jdbc.SybConnectionDeadException: JZ0C0: Connection is already closed.
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseSybConnectionDeadException(ErrorMessage.java:816)
at com.sybase.jdbc2.jdbc.SybConnection.markDeadTryHA(SybConnection.java:1652)
at com.sybase.jdbc2.timedio.InStreamMgr.markDead(InStreamMgr.java:160)
at com.sybase.jdbc2.timedio.Dbio.doRead(Dbio.java:334)
at com.sybase.jdbc2.timedio.InStreamMgr.readIfOwner(InStreamMgr.java:516)
at com.sybase.jdbc2.timedio.InStreamMgr.doRead(InStreamMgr.java:277)
at com.sybase.jdbc2.tds.TdsProtocolContext.getChunk(TdsProtocolContext.java:580)
at com.sybase.jdbc2.tds.PduInputFormatter.readPacket(PduInputFormatter.java:229)
at com.sybase.jdbc2.tds.PduInputFormatter.read(PduInputFormatter.java:104)
at com.sybase.jdbc2.utils.CacheStream.read(CacheStream.java:187)
at com.sybase.jdbc2.tds.TdsInputStream.read(TdsInputStream.java:91)
at com.sybase.jdbc2.jdbc.RawInputStream.read(RawInputStream.java:279)
at com.sygate.scm.server.util.DatabaseInputStream.read(DatabaseInputStream.java:66)
at java.io.BufferedInputStream.fill(BufferedInputStream.java:235)
at java.io.BufferedInputStream.read1(BufferedInputStream.java:275)
at java.io.BufferedInputStream.read(BufferedInputStream.java:334)
at com.sygate.scm.util.Utility.saveFile(Utility.java:2477)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:710)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:42.345 SEVERE: Unknown Exception during logging
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
at java.util.logging.Logger.log(Logger.java:522)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:394)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:373)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:368)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:816)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:43.111 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:43.111 SEVERE: Unexpected server error.
com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 7 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1662)
at com.sygate.scm.server.task.SyncLuConfigTask.syncLuConfig(SyncLuConfigTask.java:55)
at com.sygate.scm.server.task.SyncLuConfigTask.run(SyncLuConfigTask.java:33)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getLastestUsnForCollection(MetadataManager.java:168)
at com.sygate.scm.server.configmanager.ConfigManager.getLatestUsnForCollection(ConfigManager.java:1660)
... 4 more
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 7 more
2013-03-22 15:30:43.298 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
at java.util.logging.Logger.log(Logger.java:522)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:293)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:274)
at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:333)
at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1464)
at org.apache.catalina.core.StandardWrapper.stopInternal(StandardWrapper.java:1822)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5451)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1582)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1571)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
2013-03-22 15:30:43.298 SEVERE: Unknown Exception during logging
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.util.logging.DbLogHandler.publish(DbLogHandler.java:74)
at java.util.logging.Logger.log(Logger.java:522)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:293)
at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:274)
at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:333)
at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1464)
at org.apache.catalina.core.StandardWrapper.stopInternal(StandardWrapper.java:1822)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5451)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1582)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1571)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
2013-03-22 15:30:43.407 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.util.AgentPackage.isBinaryFileDeleted(AgentPackage.java:768)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:644)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
2013-03-22 15:30:43.407 SEVERE: Unexpected server error. in: com.sygate.scm.server.task.PackageTask
com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.util.AgentPackage.isBinaryFileDeleted(AgentPackage.java:768)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:644)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 7 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.util.AgentPackage.isBinaryFileDeleted(AgentPackage.java:774)
at com.sygate.scm.server.task.PackageTask.publishPackages(PackageTask.java:644)
at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:361)
at java.util.TimerThread.mainLoop(Timer.java:555)
at java.util.TimerThread.run(Timer.java:505)
Caused by: com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.util.AgentPackage.isBinaryFileDeleted(AgentPackage.java:768)
... 4 more
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 7 more
2013-03-22 15:30:44.282 SEVERE: Unknown Exception
java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:1005)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1137)
at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3217)
at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:357)
at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1464)
at org.apache.catalina.core.StandardWrapper.stopInternal(StandardWrapper.java:1822)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5451)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1582)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1571)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
2013-03-22 15:30:44.282 SEVERE: Unexpected server error.
com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:1005)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1137)
at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3217)
at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:357)
at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1464)
at org.apache.catalina.core.StandardWrapper.stopInternal(StandardWrapper.java:1822)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5451)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1582)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1571)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 19 more
com.sygate.scm.server.util.ServerException: Unexpected server error.
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1151)
at com.sygate.scm.server.configmanager.ConfigManager.getSemServerStateObject(ConfigManager.java:3217)
at com.sygate.scm.server.servlet.StartupServlet.destroy(StartupServlet.java:357)
at org.apache.catalina.core.StandardWrapper.unload(StandardWrapper.java:1464)
at org.apache.catalina.core.StandardWrapper.stopInternal(StandardWrapper.java:1822)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.StandardContext.stopInternal(StandardContext.java:5451)
at org.apache.catalina.util.LifecycleBase.stop(LifecycleBase.java:232)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1582)
at org.apache.catalina.core.ContainerBase$StopChild.call(ContainerBase.java:1571)
at java.util.concurrent.FutureTask$Sync.innerRun(FutureTask.java:334)
at java.util.concurrent.FutureTask.run(FutureTask.java:166)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1110)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:603)
at java.lang.Thread.run(Thread.java:722)
Caused by: com.sygate.scm.server.metadata.MetadataException:
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:987)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:958)
at com.sygate.scm.server.metadata.MetadataManager.getConnection(MetadataManager.java:993)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:1005)
at com.sygate.scm.server.metadata.MetadataManager.getStateMetadata(MetadataManager.java:215)
at com.sygate.scm.server.configmanager.ConfigManager.getStateObject(ConfigManager.java:1137)
... 14 more
Caused by: java.sql.SQLException: JZ006: Caught IOException: java.net.ConnectException: Connection refused: connect
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseError(ErrorMessage.java:557)
at com.sybase.jdbc2.jdbc.ErrorMessage.raiseErrorCheckDead(ErrorMessage.java:861)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3967)
at com.sybase.jdbc2.tds.Tds.handleIOE(Tds.java:3912)
at com.sybase.jdbc2.tds.Tds.login(Tds.java:440)
at com.sybase.jdbc2.jdbc.SybConnection.tryLogin(SybConnection.java:254)
at com.sybase.jdbc2.jdbc.SybConnection.regularConnect(SybConnection.java:230)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:200)
at com.sybase.jdbc2.jdbc.SybConnection.(SybConnection.java:134)
at com.sybase.jdbc2.jdbc.SybDriver.connect(SybDriver.java:179)
at org.apache.tomcat.dbcp.dbcp.DriverConnectionFactory.createConnection(DriverConnectionFactory.java:38)
at org.apache.tomcat.dbcp.dbcp.PoolableConnectionFactory.makeObject(PoolableConnectionFactory.java:582)
at org.apache.tomcat.dbcp.pool.impl.GenericObjectPool.borrowObject(GenericObjectPool.java:1185)
at org.apache.tomcat.dbcp.dbcp.PoolingDataSource.getConnection(PoolingDataSource.java:106)
at org.apache.tomcat.dbcp.dbcp.BasicDataSource.getConnection(BasicDataSource.java:1044)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:291)
at com.sygate.scm.server.db.util.DatabaseUtilities.getDefaultDatabaseConnection(DatabaseUtilities.java:282)
at com.sygate.scm.server.metadata.MetadataManager.getConnectionNoCheckRequireTransactionId(MetadataManager.java:985)
... 19 more
2013-03-22 15:30:44.282 SEVERE: Schedule is stopped!

Mithun Sanghavi's picture

Hello,

Upoon checking the Logs, we see the following - 

SystemEventId: 1281
EventDesc: JZ0C0: Connection is already closed.
MessageId: -1
ErrorCode: -1
com.sybase.jdbc2.jdbc.SybConnectionDeadException: JZ0C0: Connection is already closed.

 

When was the server machine restarted?

After checking the Logs, found that the machine requires a restart.

I would suggest you to Restart the server machine and try Logging to the same again.

Once the server machine is restarted, work on the steps provided below:

  • Browse to C:\Program Files\Symantec\Symantec Endpoint Protection Manager\bin\ and launch Upgrade.bat. Follow the on-screen prompts in the Upgrade Wizard Panel and once it has completed attempt to login to the Symantec Endpoint Protection Manager and verify that the error is no longer received

OR

  • Run setup.exe again from the installation CD of the new Symantec Endpoint Protection build, and allow the manager and database to migrate.
    Test the migration by opening the manager, once the installation completes

OR

  • Repair the SEPM installation in Add/Remove Programs and run the Management Server Configuration Wizard if it the repairing will not automatically run it.

Reference:

Unable to login to the Symantec Endpoint Protection Manager because the server is not synchronized with the database

 
 

Hope that helps!!

Mithun Sanghavi
Senior Consultant
MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

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Beppe's picture

Next time consider to change the extension to an allowed one...

Regards,

Giuseppe

fida's picture

is the client version has to be same as SEPM ? as in my case client version (11.0.7000.975) is little older than SEPM version (11.0.7300.1294)

pete_4u2002's picture

not necessarily, however do upgrade to the latest version as soon you get the time.The problem is on the SEPM side as per the logs.

Chetan Savade's picture

Hi,

SEPM is configured as a replication partner? Could you please check free space available on C drive and SEPM installed drive (If it's installed on any other drive)

Because there is a public KB with reference to the logs.

Replication issue: "Synchronization to the remote client failed" JZ006: Caught IOExpection: Java.io.IOException: JZ0C0: Connection is already closed.

http://www.symantec.com/docs/TECH106262

It's recommended to have SEPM and SEP client on the same version. This problem is not causing because of version mismatch.

If disk space and replication is not the concern then please check dbvalidator logs.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

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fida's picture

I had 4 GB available on C drive where SEPM is installed ...then I made more room and now it has 13 GB but still got error "Unexpected Server error. ErrorCode 0x10010000." one of the two errors i get

I installed upgrade.bat twice but did not help, then repaired it from Add remove program but no luck.
Now I ran Management server configuratio wizard and get stuck at specifify a password for embedded database . It says " failed to connect to embedded database"
user name is DBA pw should be my regular one but it does not work here . I also tested system DSN data source through ODBC but got same wrong pw message .

I am using the same pw for login to console and it worked there fine but not working here. is there anyway i can change/reset password ? this could solve my issue ?

Chetan Savade's picture

Hi,

Could you confirm Symantec Embedded database service is in stop mode or it's started?

Try following link to recover Embedded database password

https://www-secure.symantec.com/connect/articles/h...

If you could recover the password then try to finish management server configuration wizard successfully.

Chetan Savade
Sr Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<

Beppe's picture

Hello,
Please, confirm there is no conflict on port 8443 as stated by the wizard. Use netstat command for that.

Regards,

Giuseppe

fida's picture

I figured out the password later and then completed Managerment server configuration wizard ..it took a while as server kind of froze ..i guess it started virus def update ..anyway now its all sorted out and working fine . I would like to say thankyou to every one who helped me out