Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

SEPM - 'Database is Down'

Created: 22 Aug 2012 | 7 comments

Hi There,

I experienced with this error from SEPM svr and keep getting this email alert saying that the svr is down. But I can login to SEPM console with no error, reporting OK and the client get latest update as usual.

Any idea on how to get rid of this ? I'm using version 11.0.5002.333

The email alert from SEPM:

 ----------------------------------------------

Message from:

            Server name: SEPMSVR

            Server IP: XXXXXX

 The Symantec Endpoint Protection Manager database has gone down and needs immediate attention.

----------------------------------------------------

Thanks.

regards,

JimBliss

Comments 7 CommentsJump to latest comment

jim1292's picture

Hi Pete,

Every one hour it will trigger and send email alert to admin.

Mithun Sanghavi's picture

Hello,

Since the SEPM is working correctly, please work on the steps below:

  • In SEPM -Monitors-Notification
  • Delete All the notification and Create it again.
  • Specially if there is Notification for System Event and Server Health

I would also request you to make sure you migrate to the Latest version of SEP 11.0.7101 and above.

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

jim1292's picture

Hi Mithun,

When is the EOL for 11.0.5002.333 ?

Mithun Sanghavi's picture

Hello,

Please check the details on this website for Release details and End of Support and End of Life of Symantec Endpoint Protection 11.x/12.x details:

http://www.symantec.com/business/support/index?page=releasedetails&key=54619

Hope that helps!!

Mithun Sanghavi
Associate Security Architect

MIM | MCSA | MCTS | STS | SSE | SSE+ | ITIL v3

Don't forget to mark your thread as 'SOLVED' with the answer that best helped you.

pete_4u2002's picture

delete the alert and set a new one and let know if it sends correct alert

Chetan Savade's picture

Hi,

Check following thread.

The Symantec Endpoint Protection Manager database has gone down.

Link: https://www-secure.symantec.com/connect/forums/sym...

Chetan Savade
Sr.Technical Support Engineer, Endpoint Security
Enterprise Technical Support
CCNA | CCNP | MCSE | SCTS |

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<